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Anyone received an approval for Excursion Guarantee?

divinmule

By divinmule,
in Carnival Cruise Lines

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divinmule

divinmule

Posted
Posted

Just wondering what the response has been regarding the excursion guarantee?

Has anyone received approval? How quickly?

Did you receive any automatic emails after submission?

Has anyone been denied? Reason?

 

Thanks, I have been waiting on mine which seems pretty staight forward but haven't seen on heard anything.

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gamma5

gamma5

Posted
Posted (edited)

Just worked for me last Thursday. Saved approx. $140 on 2 excursions (2 adults and 1 child) Chacchoben ruins in Costa Maya and Altun Ha in Belize (Dream in Feb). Found out about the Altun Ha one on our CC rollcall. Found the Chacchoben one on Google, literally in a 2 min search. Search on Carnival "Excursion Guarantee" for the online form, filled in and submitted around noon, rec'd email confirmation and verified that prices had been reduced on online booking that evening. Parameters must match (excursion time--4 hrs tour, 6 hr tour, etc, lunch/no lunch, transpo/no transpo, etc,, everything must be the same. Can't say it will be so lucky on every excursion, but can't hurt to try!

__________________

Edited by gamma5
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gamma5

gamma5

Posted
Posted

Hello Teresa,

 

 

 

Thank you for contacting us. We appreciate the opportunity to be of assistance.

 

 

 

 

Thank you for submitting a Shore Excursions Best Price Guarantee claim. We are excited to inform you that your claim was accepted and your account will have an on board credit of $50.02. You may print out this email for your records and proof of this on board credit which will only show once on board.

 

 

 

Doesn't it feel great to book your excursions knowing you got the best price?

 

 

 

 

We appreciate your patience and apologize for any inconvenience this may have caused you.

 

 

 

 

 

Cordially,

 

 

 

 

 

 

Boris Velasquez

Special Services Specialist

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |

305.599.2600 | guestsolutionssupport@carnival.com

 

 

 

 

 

 

 

 

--- Original Message ---

From: <webmaster@carnival.com>

Received: 1/15/14 12:37:08 PM EST

To: <ShoreExcursionBestPrice@carnival.com>

Subject: Shore Excursion Price Protection

 

First Name : XXXXX

Last Name : XXXXX

PHONE : 1-865-XXXXXX

CCLEmail : XXXXXXX

BOOKING_NUM : XXXXXX

Ship : DR-

Sailing date : 02/15/2014-

Port of Call : Belize-

Excursion Name : Altun Ha & Belize City Tour

Competitors Excursion Name : Island Marketing, Ltd

CompetitorURL : http://belizecruiseexcursions.com/AltunHa.htm

DurationTime : 04-00

Competitors Price for adult : 42.50

Competitors Price for child : 42.50

Inclusion : Yes-Yes-No-Yes-Yes-Yes

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gamma5

gamma5

Posted
Posted
I'm curious as to how this works.. Can someone explain what this is?

 

Once you have booked your excursion with Carnival you need to find an excursion that is the same through a private company. I found one thru a post by someone on CC on our rollcall (posted link above), the other I found with a simple google search. Excursions must match as to duration and other particulars. For example, is lunch provided?, etc. Then search on Carnival website....."Excursion Guarantee" That will bring up the form you will need to fill out to claim the credit. The form is simple and is included in the copy of the email in my post above. I sent in both forms at approx. noon last Thurs and rec'd acceptances with credits around 6-7 pm that evening. I don't know if I just got lucky this time or what, but I will take the OBC without complaint!

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happy40th

happy40th

Posted
Posted
Once you have booked your excursion with Carnival you need to find an excursion that is the same through a private company. I found one thru a post by someone on CC on our rollcall (posted link above), the other I found with a simple google search. Excursions must match as to duration and other particulars. For example, is lunch provided?, etc. Then search on Carnival website....."Excursion Guarantee" That will bring up the form you will need to fill out to claim the credit. The form is simple and is included in the copy of the email in my post above. I sent in both forms at approx. noon last Thurs and rec'd acceptances with credits around 6-7 pm that evening. I don't know if I just got lucky this time or what, but I will take the OBC without complaint!

 

great thanks for your quick response

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gamma5

gamma5

Posted
Posted
Does anyone know if you need to fill out a claim form for each person doing the excursion?

 

I submitted one form for each excursion and they credited us for all three ppl scheduled on each excursion. I assume they pick the total ppl scheduled up from the booking number.

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cheerjulez

cheerjulez

Posted
Posted
I submitted one on Thursday and haven't heard back. Starting to wonder if they ever received it :/ There is someone else on the boards who got credit for the exact same excursion/alternate that I submitted but me? Nothing yet.

 

I submitted one about 72 hours ago and still haven't heard back either.

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dogchopper

dogchopper

Posted
Posted
Just worked for me last Thursday. Saved approx. $140 on 2 excursions (2 adults and 1 child) Chacchoben ruins in Costa Maya and Altun Ha in Belize (Dream in Feb). Found out about the Altun Ha one on our CC rollcall. Found the Chacchoben one on Google, literally in a 2 min search. Search on Carnival "Excursion Guarantee" for the online form, filled in and submitted around noon, rec'd email confirmation and verified that prices had been reduced on online booking that evening. Parameters must match (excursion time--4 hrs tour, 6 hr tour, etc, lunch/no lunch, transpo/no transpo, etc,, everything must be the same. Can't say it will be so lucky on every excursion, but can't hurt to try!

__________________

 

I would love to know the link for the Chacchoben ruins, my husband and I are looking into going there on our next cruise. And the price guarantee will help :)

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med9114u

med9114u

Posted
Posted
I submitted one on Thursday and haven't heard back. Starting to wonder if they ever received it :/ There is someone else on the boards who got credit for the exact same excursion/alternate that I submitted but me? Nothing yet.

 

I'm in the same boat, submitted the form and have heard nothing. I was especially troubled when I hit submit and then the form just reappeared blank....no "thank you for submitting" or anything like that, so there is no way of knowing if the form even went through. I'm going to assume that they are receiving a bunch of these since it is new and will take some time to process them. Also noticed that the form has already changed, I opened it the first day and there was a box at the bottom to mark yes or no if the private excursion company had insurance...that box is now gone.

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divinmule

divinmule

Posted
  • Author
Posted
I submitted one on Thursday and haven't heard back. Starting to wonder if they ever received it :/ There is someone else on the boards who got credit for the exact same excursion/alternate that I submitted but me? Nothing yet.

 

 

I submitted mine the day it came out and then resubmitted three days ago...still haven't heard anything.

Wish they would at least send an email confirming receipt.

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divinmule

divinmule

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I'm in the same boat, submitted the form and have heard nothing. I was especially troubled when I hit submit and then the form just reappeared blank....no "thank you for submitting" or anything like that, so there is no way of knowing if the form even went through..

 

Mine did say "the information was successfully submitted. Thanks for filling in this form."

 

But that is the last I heard

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gamma5

gamma5

Posted
Posted
I would love to know the link for the Chacchoben ruins, my husband and I are looking into going there on our next cruise. And the price guarantee will help :)

 

https://www.chacchobenruins.com/ This is the one we saved the most on. $89.07 for the 3 of us!

 

 

Hello Teresa,

 

 

 

Thank you for contacting us. We appreciate the opportunity to be of assistance.

 

 

 

 

Thank you for submitting a Shore Excursions Best Price Guarantee claim. We are excited to inform you that your claim was accepted and your account will have an on board credit of $89.07. You may print out this email for your records and proof of this on board credit which will only show once on board.

 

 

 

Doesn't it feel great to book your excursions knowing you got the best price?

 

 

 

 

We appreciate your patience and apologize for any inconvenience this may have caused you.

 

 

 

 

 

Cordially,

 

 

 

 

 

 

Boris Velasquez

Special Services Specialist

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |

305.599.2600 | guestsolutionssupport@carnival.com

 

 

 

 

 

 

 

 

 

 

--- Original Message ---

From: <webmaster@carnival.com>

Received: 1/15/14 12:46:08 PM EST

To: <ShoreExcursionBestPrice@carnival.com>

Subject: Shore Excursion Price Protection

 

First Name : xxxxx

Last Name : xxxxxx

PHONE : 1-865-xxxxxx

CCLEmail : xxxxxxxxx

BOOKING_NUM : xxxxxx

Ship : DR-

Sailing date : 02/15/2014-

Port of Call : Costa Maya, Mexico-

Excursion Name : Chacchoben Mayan Ruins

Competitors Excursion Name : Chacchoben Ruins.com

CompetitorURL : https://www.chacchobenruins.com/costa_maya_tours/chacchoben_ruins_tour

DurationTime : 04-00

Competitors Price for adult : 55.00

Competitors Price for child : 45.00

Inclusion : No-Yes-No-No-Yes-Yes

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gamma5

gamma5

Posted
Posted
Mine did say "the information was successfully submitted. Thanks for filling in this form."

 

But that is the last I heard

 

I just notice that there is a telephone number in the email above that I posted. If you haven't heard anything by now I think I would call "Boris" and check on it!

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dogchopper

dogchopper

Posted
Posted
https://www.chacchobenruins.com/ This is the one we saved the most on. $89.07 for the 3 of us!

 

 

Hello Teresa,

 

 

 

Thank you for contacting us. We appreciate the opportunity to be of assistance.

 

 

 

 

Thank you for submitting a Shore Excursions Best Price Guarantee claim. We are excited to inform you that your claim was accepted and your account will have an on board credit of $89.07. You may print out this email for your records and proof of this on board credit which will only show once on board.

 

 

 

Doesn't it feel great to book your excursions knowing you got the best price?

 

 

 

 

We appreciate your patience and apologize for any inconvenience this may have caused you.

 

 

 

 

 

Cordially,

 

 

 

 

 

 

Boris Velasquez

Special Services Specialist

Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |

305.599.2600 | guestsolutionssupport@carnival.com

 

 

 

 

 

 

 

 

 

 

--- Original Message ---

From: <webmaster@carnival.com>

Received: 1/15/14 12:46:08 PM EST

To: <ShoreExcursionBestPrice@carnival.com>

Subject: Shore Excursion Price Protection

 

First Name : xxxxx

Last Name : xxxxxx

PHONE : 1-865-xxxxxx

CCLEmail : xxxxxxxxx

BOOKING_NUM : xxxxxx

Ship : DR-

Sailing date : 02/15/2014-

Port of Call : Costa Maya, Mexico-

Excursion Name : Chacchoben Mayan Ruins

Competitors Excursion Name : Chacchoben Ruins.com

CompetitorURL : https://www.chacchobenruins.com/costa_maya_tours/chacchoben_ruins_tour

DurationTime : 04-00

Competitors Price for adult : 55.00

Competitors Price for child : 45.00

Inclusion : No-Yes-No-No-Yes-Yes

Thanks!! I'm always looking for a good price!! We really want to go to the ruins and it will be nice to know where we can get a good price.

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