RCI website "my cruise" area

[marcyjane]

Anyone having problems when you login the my cruise and click on reservations, it's says "your reservation is not active or being modified".

 

Thanks

Marcy

[NorbertsNiece]

This happens periodically..... you need to be sure to log out rather than just closing the window....

[allie3490]

Yes I got that yesterday but in their defense my reservation WAS being modified by my travel agent. :)

[leaveitallbehind]

Anyone having problems when you login the my cruise and click on reservations, it's says "your reservation is not active or being modified".

 

Thanks

Marcy

 

No - working fine for me. Try logging out, closing your browser, clearing your cache, and logging back in. That may do the trick. It usually works for me with other website issues.

Edited February 11, 2014 by leaveitallbehind

[Retired LEO]

Anyone having problems when you login the my cruise and click on reservations, it's says "your reservation is not active or being modified".

 

Thanks

Marcy

 

My C&A information has been missing for weeks. They're looking into the issue.

[marcyjane]

Thanks, I did but still didn't help. Oh well I'll wait til later, just wanted to print my luggage tags.

[MIcruiser99]

Yes, I was having that problem with many times lately. I did call and they advised me to go in a different way through the "Before You Board" tab and try to login thru the online check-in. That worked sometimes, and other times it did not.

 

They seem to have problems with their site.

[Cigar King]

Mine is fine...now. For a cruise last month though that problem never went away, and no amount of work by RCI could fix the problem.

 

If you have already tried multiple browsers and/or devices, call tech support and see what they can do for you.

[lady_cruiser]

Mine worked for me this A.M. but I have at the same problems before. I signed completely off, waited about 15 minutes then when I signed back in I was able get into my reservation.

[gms5002]

If it says it's being modified, generally it's because there is another session open somewhere (a different computer, ipad, etc). If you go to the other device and log out, it should let you back in. If you can't figure out what has it open, just wait a half hour or so and the open sessions will all expire.