PVP--Do they work on commission?

[reneeadams]

Called Carnival today to add a cabin to my booking and just got home and the confirmation email has my wrong cabin number on it. I am furious---the one I wanted is no longer available or even anything close to that area. I am soooooo mad. On the phone with them now.

[S.S.Oceanlover]

Called Carnival today to add a cabin to my booking and just got home and the confirmation email has my wrong cabin number on it. I am furious---the one I wanted is no longer available or even anything close to that area. I am soooooo mad. On the phone with them now.

 

No

 

Bill

[crusinpsychRN]

Maybe it's gone b/c you booked it but the email has the wrong cabin??? Hope you get it straightened out.

[Tapi]

PVP's don't make a commission like travel agents make (a percentage of the cruise fare). However, PVP's do make a fixed amount per booking on top of a base salary.

 

 

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[reneeadams]

Having to book my Dad on a different deck. Still on the phone with them...1 hour and 10 minutes so far.

[BattyL]

Maybe it's gone b/c you booked it but the email has the wrong cabin??? Hope you get it straightened out.

 

 

Good thought! I hope this is what happened. I would be very upset too.:eek:

[Tapi]

Having to book my Dad on a different deck. Still on the phone with them...1 hour and 10 minutes so far.

 

 

Wait a minute. Did you book through an actual PVP or by calling the 800-Carnival number?

 

 

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[reneeadams]

Well I just called the 1 800 carnival number. Just assumed it was a pvp.

[Mikel1733]

I had the luck for the first 10 years I booked with Carnival to have a great PVP who cared about me as a customer. He called with trips he thought we would like that were at a good value. Once booked he called to wish a Bon Voyage, and when we returned he called to see how everything went.

 

Since then I've had a new PVP ever two years on average and all they are are order takers.

 

But how how can you expect much from them when you get little from the company itself anymore. If you book Carnival strictly for price these days then Carnival's mission has been accomplished.

[reneeadams]

Wait a minute. Did you book through an actual PVP or by calling the 800-Carnival number?

 

 

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I called the 1 800 carnival number just assumed it was a pvp.

[Tapi]

Well I just called the 1 800 carnival number. Just assumed it was a pvp.

 

 

PVP's don't man the 800-Carnival line. Those are CVS (Cruise Vacation Specialists). Different level of education and experience. Their pay structure is also different. They only get a few bucks per booking and then move on to the next phone call.

 

At least with a PVP you would've been able to call the same person on their direct extension and have them rectify the messed up booking instead of holding for over and hour for a random person.

 

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Edited February 22, 2014 by Tapi

[Bobby_Mac]

I don't understand what your thread title has to do with the situation.

[riclop]

Well I just called the 1 800 carnival number. Just assumed it was a pvp.

You assumed wrong.

[reneeadams]

I had the luck for the first 10 years I booked with Carnival to have a great PVP who cared about me as a customer. He called with trips he thought we would like that were at a good value. Once booked he called to wish a Bon Voyage, and when we returned he called to see how everything went.

 

Since then I've had a new PVP ever two years on average and all they are are order takers.

 

But how how can you expect much from them when you get little from the company itself anymore. If you book Carnival strictly for price these days then Carnival's mission has been accomplished.

 

I am very easy going but this one has me very perturbed....I spoke with that girl for an hour. She knew exactly what I was wanting to accomplish. She was taking so long, I said to her it is the last cabin in my area can we secure it quickly before it is taken, we had a lengthy discussion about me needing my dad close to me, he has never cruised (actually he has never traveled) and is not in the greatest health. What the heck. The supervisor says she sees in the notes that she booked him in the cabin I wanted then a few minutes later cancelled that booking and booked him in a different cabin. OMG!!!!

[reneeadams]

You assumed wrong.

 

Whats the difference?

[reneeadams]

PVP's don't man the 800-Carnival line. Those are CVS (Cruise Vacation Specialists). Different level of education and experience. Their pay structure is also different. They only get a few bucks per booking and then move on to the next phone call.

 

At least with a PVP you would've been able to call the same person on their direct extension and have them rectify the messed up booking instead of holding for over and hour for a random person.

 

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Well how do I get a PVP. I have always just booked online.

[reneeadams]

I don't understand what your thread title has to do with the situation.

 

Started the thread title just because I wanted to make sure that girl didnt get a commission on a screwed up booking, but in the process I was on the phone with carnival and my simple little thread turned into a venting rant for me.

Edited February 22, 2014 by reneeadams
spelling

[RWolver672]

Well how do I get a PVP. I have always just booked online.

 

I got mine by e-mailing Carnival and requested "an experienced PVP". The next day I received an e-mail from the one they assigned me. He's been a PVP with Carnival for ten years. I wrote back and told him what we wanted. He got back with me with pricing and said that I had to call him to make the booking because Carnival's ruling is that they won't do it through e-mails.

 

I was glad that I called him because when booking, I found out that the pricing he gave me was for ES and I would never book under ES.

 

We are doing a B2B with brother and sister in law. We have two cabins next to each other. One son is already booked on the first week with a friend on another deck. For the second week, son is booked next to us with another son joining him. PVP had no problems making all of the arrangements within a few minutes. He even held the cabin for brother for 24 hours so that they could call with their info. Sister in law said that when she called, it was the easiest booking she ever went through because PVP had all the info ready for her when she called.

[NCTribeFan]

I also have a wonderful PVP. I actually do all the work before I call him, so he loves me right back! :p

 

He's explained that what he receives is a "credit" for each booking. It doesn't matter if it's the cheapest upper/lower cabin or a corner aft wrap suite. He gets credit for the booking, not the price, so he's just as happy to take care of me (who often sails solo in 1A cabins) as he is anyone who may be booking a cabin that costs 3 times as much.

 

When I call, I already have Carnival's website open to a "fake" booking, including having clicked on the cabin I want. He gets started with the booking, then I have to exit my fake booking because he can't even access the cabin I've selected.

 

So, if there's a particular cabin you want, that's a way to effectively "hold" it until the person on the phone can grab it. I also stay on the phone with him until my confirmation email arrives and I double-check it before I even hang up.

[fair-winds39]

Well how do I get a PVP. I have always just booked online.

I booked my first 2 Carnival cruises by calling Carnival and speaking with whichever rep answered. For our next 4 Carnival cruises, I booked with the same PVP. This PVP sent me something in the mail with her name, tel. no. and ext., etc. It was on a business card that she sent to us with an advertisement or something from Carnival; a sort of form letter. We have used her since around 2007. When I'm booking, I already know where I want to be, which ship, date, etc., and she has all of our info from past cruises. Booking takes me about 5-10 min. on the phone with her. She takes care of price drops when I call her, and she gets back to us immediately when I have a question from when we book all the way until our sail date. She's great. I hope she never leaves. I asked her if she receives anything for referrals, and she said yes. I don't know what she receives, but I send friends or family to her if they are booking a Carnival cruise.

 

I hope you find a good Carnival PVP.

[Tapi]

Well how do I get a PVP. I have always just booked online.

 

 

Call 1-800-819-3902. Hours are from M-Th 11am-8pm and F 9am-6pm. When the receptionist answers, they can locate a PVP for you. You may already have one assigned to you.

 

I'd love to give you my PVP's extension but Cruise Critic guidelines prohibit it :( But I do hope you get one as good as ours. He's given us EXCELLENT service for 8 years now.

 

 

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[Tapi]

I wanted to make sure that girl didnt get a commission on a screwed up booking,

About the only way she won't get paid is if the booking is canceled altogether and a new one isn't made. But don't worry. If she's a CVS, she probably just made enough money to grab a couple of candy bars from the vending machine :o

 

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Edited February 22, 2014 by Tapi

[Tapi]

Double post

 

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Edited February 22, 2014 by Tapi

[IPlayWithString]

When my husband last talked to Carnival we had this one guy (who DH really liked) assigned as our PVP.

 

A week or two later, somebody else called and DH about tore them a new one because he didn't want to deal with anybody BUT the PVP he'd previously talked to. I was *sooo* embarrassed. Sheesh. :blush:

[Tapi]

When my husband last talked to Carnival we had this one guy (who DH really liked) assigned as our PVP.

 

 

 

A week or two later, somebody else called and DH about tore them a new one because he didn't want to deal with anybody BUT the PVP he'd previously talked to. I was *sooo* embarrassed. Sheesh. :blush:

 

 

I'm sure the PVP was grateful. Just like with so many sales jobs, it's a "dog eat dog" kind of environment, with a handful of PVP's attempting to steal business from another PVP, even though the practice is strict forbidden. Sometimes one PVP may inadvertently call a guest who belongs to another PVP if multiple profiles for one guest exists (which does happen), but other times, that's not the case.

 

My PVP has told me that if I ever get a call from another PVP, telling me that they are my new PVP, that I should get their name and extension (right before telling him/her to F$&@# off) so that he can report them.

 

 

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