sochie Posted May 22, 2014 #1 Share Posted May 22, 2014 Question.... Has anyone who already booked shore excursions on a cruise seen them duplicated on the new cruise planner web page? When I go to My Calendar it shows both my husband and I twice for each one of our shore excursions... And when I go to our order history everything is doubled, although I only paid 1/2 of what the total is. ( and I have been watching my credit card and have not been charged for the second portion) I can modify it on the cruise planner but am afraid of what will happen if I do.... Let me know if anyone else is experiencing this Can't wait for this cruise.... Thanks Nancy Link to comment Share on other sites More sharing options...
Clarea Posted May 22, 2014 #2 Share Posted May 22, 2014 (edited) ...I can modify it on the cruise planner but am afraid of what will happen if I do.... ... I think you would be wise not to mess with it unless you have to. I'd call if you need to make changes, Edited May 22, 2014 by clarea Link to comment Share on other sites More sharing options...
PompeySailor Posted May 22, 2014 #3 Share Posted May 22, 2014 Not duplicated But paid for and not showing being our issue Link to comment Share on other sites More sharing options...
Vanilla Posted May 22, 2014 #4 Share Posted May 22, 2014 Ours have also been paid for and not showing up. The cruise planner nor the calendar aren't showing them. My History showed I paid something but doesn't list what it was. The cruise planners at RCI say they can't see what I paid for, but see that something came out of my bank acct. They ask me to be patient that the system is being worked on. My fear is that I will be spending part of the first day at the shore excursion desk haggling over what I booked 60 days ago and them not seeing my reservation.... Link to comment Share on other sites More sharing options...
Karma5 Posted May 22, 2014 #5 Share Posted May 22, 2014 It's not working right…….I have a similar problem…….I plan on calling them next week and see if it can be fixed………….your not alone……. Link to comment Share on other sites More sharing options...
dz9yvr Posted May 22, 2014 #6 Share Posted May 22, 2014 I would bring along the confirmations that RCCL sent to you after you booked and paid for the excursions. Check as soon as you get on board, you should have the tickets in your cabin. As long as RCL isn't trying to chareg you twice, I wouldn't worry. Link to comment Share on other sites More sharing options...
Harooni Posted May 22, 2014 #7 Share Posted May 22, 2014 (edited) i hope RCI realizes that they are losing money by having a crap website and IT dept. I am sure many dont book because either the website is super slow or it glitches showing wrong info. sometimes reservations just disappear. its awful. as of right now i cant even select my cruise it just keeps "working" or should i say not working. Edited May 22, 2014 by Harooni Link to comment Share on other sites More sharing options...
Harooni Posted May 22, 2014 #8 Share Posted May 22, 2014 (edited) One moment. We’re working on building you the perfect vacation. Well, this is unfortunate. Here you are trying to plan a vacation and our website decides to take one. We are aware of the issue and are currently working to fix it. Please try again later and sorry for the inconvenience. Visit www.royalcaribbean.com © Royal Caribbean International Unexpected Error: Internal Error Edited May 22, 2014 by Harooni Link to comment Share on other sites More sharing options...
Vanilla Posted May 23, 2014 #9 Share Posted May 23, 2014 That IS EXACTLY what it says and it makes me want to throw MY computer! I have spent hours on the phone with RCI and somehow them telling me for the past 8 days they have been working around the clock to fix the problem isn't making me feel any better. Link to comment Share on other sites More sharing options...
PompeySailor Posted May 23, 2014 #10 Share Posted May 23, 2014 Wife is on phone as I type with C&A and we have an IT person with the Rep 25 min wait total call Time 58 minutes!!! Lucky local calls are free:) Looking at our bookings Money shows as paid on invoice emailed Money out of bank Just no data on cruise planner or calendar They are trying to email us excursion and drinks package invoice Which they can see went from pending to booked... phew:rolleyes: IT also looking at our reservation where we cannot see payment Tab or summary So promising that they are looking at it 1st hand Hopefully will all be resolved shortly... Link to comment Share on other sites More sharing options...
PompeySailor Posted May 23, 2014 #11 Share Posted May 23, 2014 1hr 13 mins still on phone Status: well 2 of the excursions for 5 have fallen of the booking:rolleyes: They certainly did not jump back into my bank account Escalated to another department!! We have their attention and will stay on the phone all night if needed;) Link to comment Share on other sites More sharing options...
PompeySailor Posted May 23, 2014 #12 Share Posted May 23, 2014 1hr 58mins on phone .. Exhausted!!! Escalated to resolutions dept and Willow was able to resolve One issue regarding payment tab and no payment summary. Kudos to Willow. So back to excursions, we're informed all will be resolved by next week Must be a major upgrade for Saturday night:rolleyes: Also Willow said she would call us back tomorrow and update us with any changes. We are the patient type so will work with them to make it all work out Happy Days Link to comment Share on other sites More sharing options...
Harooni Posted May 23, 2014 #13 Share Posted May 23, 2014 from my experience ,everything you purchased that is not showing up will be there when you board and info transferred to the ship . However it is fustrating not being aboe to see it at times inline, and this new glitch of not being able to even book anything is worse. smh. Link to comment Share on other sites More sharing options...
PompeySailor Posted May 23, 2014 #14 Share Posted May 23, 2014 from my experience ,everything you purchased that is not showing up will be there when you board and info transferred to the ship . However it is fustrating not being aboe to see it at times inline, and this new glitch of not being able to even book anything is worse. smh. That's what I said to the DW, the human side of the operation will resolve the Issues and all will be plain sailing. Say no to robots:eek: Link to comment Share on other sites More sharing options...
sochie Posted May 24, 2014 Author #15 Share Posted May 24, 2014 Amazingly my original problem seems to have fixed itself... I logged in just now and checked my calendar and my purchases and all is well, no more double excursions and double the cost... I can't believe it fixed itself.... Hope everyone else's fixes themselves also Have a great weekend Nancy Link to comment Share on other sites More sharing options...
Clarea Posted May 24, 2014 #16 Share Posted May 24, 2014 Amazingly my original problem seems to have fixed itself... I logged in just now and checked my calendar and my purchases and all is well, no more double excursions and double the cost... I can't believe it fixed itself.... Hope everyone else's fixes themselves also Have a great weekend Nancy That's good news. Maybe the IT people are making some progress fixing things. Link to comment Share on other sites More sharing options...
Rare Lionesss Posted May 24, 2014 #17 Share Posted May 24, 2014 So frustrating when things go hay-wire on the RCI site. I have learned to stay calm and wait to say what happens in a day or two. Or I tell the Spouse to worry about it and take care of it. He has on occasion been on the phone to RCI for quite a while. Sea Ya Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now