Shore Tours Selection: Website-No; Call-Yes!

[zlato]

After attempting for a couple of days to select tours on web site, I finally had TA call Celebrity guest relations and Celebrity sales rep. about the problems relating to the web site. The "bottom line" was TA was told to give me phone number for shore excursion desk. After being put on "hold" for 40 minutes, I was able to speak with a most helpful staff member at the shore excursion desk, booked our tours, and received an email confirmation almost immediately. The shore excursion agent was very aware of the problems on the Celebrity web site and indicated that they have been very busy answering phone calls due to a problematic web site. I was also encouraged to make special dinning reservations by phone as opposed to using the web site. Until the Celebrity web site is fixed and becomes user friendly. I will use "Ma Bell"!

[RickT]

Similar experience for me. I'm on a Baltic Cruise in August and the website only lists shore excursions for the first day in St. Petersburg with nothing showing up for the second day. A quick call (only about a 5 minute wait) resulted in me booking an excursion for the second day that I wasn't even aware of.

 

Hopefully one day Celebrity will get a website that functions properly.

[hcat]

Still nothing for Montego Bay

[canusa1]

Same thing with me. I thought perhaps I was doing something wrong in not getting the proper shore excursions to come up. I guess it is the same old same old with Celebrity web site. Too bad that they cannot fix the problems. It does get very frustrating.

 

 

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[Cdngrl6]

After attempting for a couple of days to select tours on web site, I finally had TA call Celebrity guest relations and Celebrity sales rep. about the problems relating to the web site. The "bottom line" was TA was told to give me phone number for shore excursion desk. After being put on "hold" for 40 minutes, I was able to speak with a most helpful staff member at the shore excursion desk, booked our tours, and received an email confirmation almost immediately. The shore excursion agent was very aware of the problems on the Celebrity web site and indicated that they have been very busy answering phone calls due to a problematic web site. I was also encouraged to make special dinning reservations by phone as opposed to using the web site. Until the Celebrity web site is fixed and becomes user friendly. I will use "Ma Bell"!

I booked shore excursions today without any problem at all.