do i have to call

[fgresko]

So, I booked a cruise online, I had to cancel, did it on line on Thursday, this morning(sunday) I have 2 emails saying my courtesy hold has expired! Wonder if I have to call to get my deposit back? Cruise is a year out, no time issues.

[Clarea]

So, I booked a cruise online, I had to cancel, did it on line on Thursday, this morning(sunday) I have 2 emails saying my courtesy hold has expired! Wonder if I have to call to get my deposit back? Cruise is a year out, no time issues.

I'd give it a max of two weeks, and then call if you don't see your refund by that time.

[hicksze]

Should get your refund in a few days I just had to cancel a cruise two weeks ago money was credited to my credit card with in 5 days.

[orville99]

Apparently the system that sends out those emails doesn't talk to the reservations system all that well. We usually do a courtesy hold to get the cabin we want, and then call C&A to transfer the booking to one of our NCC certificates. Like clockwork, two days after we complete the process with C&A, we get the "your courtesy hold has expired" email.