Reservation currently being modified in Cruise Planner?

[geocruiser]

I went to Cruise Planner and could not get pass My Cruises opening page because it said "reservation currently being modified". What does this mean? What can they be changing? I am booked through a TA.

[Clarea]

Happens from time to time. Try again in an hour or so. If the reservation is still locked, call Royal.

[geocruiser]

I just when back to see if I can get into my reservation for our Jan 2015 cruise. That one I can get into, but the Dec 2014 I still can not get in to.

[emski83]

Its happened to me before?, usually was ok after an hour

[bighairtexan]

I've had it happen also. I was able to get in by the next day. And often it was for one cruise only, even if I had several cruises booked. It's annoying.

[Wilda]

I was locked out for a couple of weeks. A call to resolutions yesterday uncovered an obsolete code used for my BOGO fare that was the culprit. If you can't get in after one day I advise you to escalate...

[Dan-P]

I get the "being modified" message when I have been in my reservation and don't properly log out when I am finished - but instead just close (X out) my browser. It typically takes 30mins to an hour to allow me back in.

 

The problem I have been having for the past week+, is when I log on and go into my cruise planner to view excursions available on my upcoming sailing, I just get a "spinning circle" like it is trying to load the various excursions - but NOTHING ever shows up. The circle just continues to churn. Very annoying. :( :mad: :confused:

 

Dan.

Edited November 14, 2014 by Dan-P

[geocruiser]

Thanks every one. I got back in. Every thing there looks the same.

[lhogan11]

My reservation has given me this message for 5 days now. RCCL says they can't help me....really? We leave Sunday. I can't do online check in, get luggage tags or book any dinner reservations. We cruise often and this is the third RCCL cruise in a row we've had this difficulty with. Any suggestions?

[Retired LEO]

My reservation has given me this message for 5 days now. RCCL says they can't help me....really? We leave Sunday. I can't do online check in, get luggage tags or book any dinner reservations. We cruise often and this is the third RCCL cruise in a row we've had this difficulty with. Any suggestions?

 

Have you tried clicking on before you board then online check in from the RCI home page? See if that will get you in.

[lovelife]

I get the "being modified" message when I have been in my reservation and don't properly log out when I am finished - but instead just close (X out) my browser. It typically takes 30mins to an hour to allow me back in.

 

The problem I have been having for the past week+, is when I log on and go into my cruise planner to view excursions available on my upcoming sailing, I just get a "spinning circle" like it is trying to load the various excursions - but NOTHING ever shows up. The circle just continues to churn. Very annoying. :( :mad: :confused:

 

Dan.

 

Hey Fellow West Virginian,

 

This happened to me and a nice person on this forum suggested I use Mozilla Firefox instead of Internet Explorer and it worked!! I had been trying for weeks to see excursions with the never-ending circle. Good luck.

[lhogan11]

Have you tried clicking on before you board then online check in from the RCI home page? See if that will get you in.

 

Yes, that's how I was able to get in the last time I viewed the reservation. It was quite awhile ago since we booked this cruise 11 months ago. The RCCL agent said he shows it hasn't been accessed, yet because it's locked he can't do anything. He even got a supervisor who said the same thing. Very frustrating. His suggestion was to wait until we got to the pier, then wait until we get onboard to make dinner reservations. It stinks because I tried a few months ago and got the same message but figured I had time. My excursions aren't booked thru RCCL so I had no need to access my res for those.

 

Unfortunately we are also on Freedom which is experiencing propulsion problems. Trying hard to keep a positive attitude.....but admittedly a bit frustrated.