lawyerboy5555 Posted December 5, 2014 #1 Share Posted December 5, 2014 I'm trying to get an email address and an actual address for the correct departments to send a letter regarding an issue that arose in connection with a cruise. It seems like Guest Resolutions is the department with the most power (as opposed to Crown & Anchor, general customer service, reservations, etc.). Does anyone have the correct contact info? Also, what other departments would you recommend? It had to deal generally with the reservation itself. For instance, should I cc Crown & Anchor? If so, is there a specific email for different Crown & Anchor levels (we're D+). Thanks in advance! Link to comment Share on other sites More sharing options...
Cosmic Rays Posted December 8, 2014 #2 Share Posted December 8, 2014 I would like it too please if possible. The Loyalty and Cruise Sales Manager on 'Adventure' suggested I contact them re a C&A issue they can't resolve following a recent cruise....... Link to comment Share on other sites More sharing options...
royzer76 Posted December 8, 2014 #3 Share Posted December 8, 2014 I would be happy with an email address for customer relations that got me an answer. Customer service is definitely not 'WOW' anymore. Link to comment Share on other sites More sharing options...
emski83 Posted December 8, 2014 #4 Share Posted December 8, 2014 Mayb try RoyalGuestRelations@rccl.com Link to comment Share on other sites More sharing options...
molly361 Posted December 8, 2014 #5 Share Posted December 8, 2014 Any time that I have needed resolutions I have had to go thru C and A first. Link to comment Share on other sites More sharing options...
Paulette3028 Posted December 8, 2014 #6 Share Posted December 8, 2014 Mayb try RoyalGuestRelations@rccl.com That is it.....and they can be very helpful. Link to comment Share on other sites More sharing options...
lawyerboy5555 Posted December 9, 2014 Author #7 Share Posted December 9, 2014 Thanks - just sent a detailed email to that email address. Hopefully they'll respond more quickly than with snail mail! :-) Link to comment Share on other sites More sharing options...
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