Vision 11/22/2014 Quick review

[rt1092]

Lacked the WOW.

 

 

Boarding was by far the worst we have ever had (33 cruises with Royal) wait line went around the block, mother in law needed wheel chair we were told none available. We asked if she could sit somewhere inside while we waited on line. We were told no. This is how they treat D+ members. Once upstairs we had to wait an hour for a wheelchair to board. No list, just first jump up. We learned this the hard way no one told us or helped us.

The cruise was okay. Entertainment was good. Food and service in the main dining room was very good.

Had a problem with the bar staff in the theater. We are D+ so we get 3 drinks at no charge between 5 pm and 8 pm. I ordered a Miller Light at 7:15 pm and gave the waiter my sea pass card. He came back with a bill to sign. I told him we were diamond plus and it should be free. He said "no problem" he would take care of it. I didn't sign the bill. The next day I asked for a copy of my account and saw the charge. I disputed it and it was taken off. 2 days later I order a Coke. at 7 pm and he came back with a bill. Same story "sorry etc, he will take care of it" next day the charge was there. They are thieves. Once is a mistake, twice is on purpose.

The bar service in the casino was questionable also. I ordered a plain drink and they brought me top shelf. I just paid the charge and didn't leave my customary $1 extra tip. And didn't drink there anymore.

The bar staff in the Schooner bar was excellent no problems at all.

Disembarking was another nightmare. We were told to go to the dining room till our number was called called. Then to go to deck 4 for a wheel chair. We did as we were told and wound up the last people off the ship. They were calling our names to leave but we were waiting for a wheelchair.

The price was cheap and I guess we got what we paid for.

[aurelius180]

Lacked the WOW.

 

Food and service in the main dining room was very good.

 

They are thieves. Once is a mistake, twice is on purpose.

The bar service in the casino was questionable also. I ordered a plain drink and they brought me top shelf.

 

The price was cheap and I guess we got what we paid for.

 

 

Good to see some things don't change. We were on the 10/23 sailing, when it was doing the 3/4 western sailings, and found it lacked the WOW as well. Our MDR staff was top notch but the rest of the service was mediocre at best and many times appalling.

[LMaxwell]

I thought the nightly vouchers were NOT good in the theater? maybe that is why the issue? Always seemed odd to exclude certain venues

[rt1092]

I thought the nightly vouchers were NOT good in the theater? maybe that is why the issue? Always seemed odd to exclude certain venues

 

The vouchers are not accepted in the dining room or specialty restaurants. I believe they are accepted everywhere else.

[MADflyer]

The Diamond and above vouchers were not valid in the theatre, dining room and specialty restaurants on my most recent sailings. Drinks can be walked in but not ordered in those areas.

 

While the terms and conditions of Diamond lounges and events do state that they are not to be carried out to other venues, this is not stated at this time for the three vouchers on the sea pass card.

 

The Exclusive Nightly Diamond Event is a benefit for only Diamond, Diamond Plus and Pinnacle Club member and cannot be extended to include friends and family due to limited space. The event will take place approximately between the hours of 5:00 pm – 8:00 pm in a dedicated lounge and will feature complimentary wine, champagne (sparkling wine), fountain drinks, and a 'happy hour' discount of 25% off beer and drinks with liquor. Drinks will need to be consumed within the venue during the hours of the event and cannot be removed from the venue. On ships where a Diamond Lounge is available there will be no Nightly Special Diamond Event or complimentary Specialty coffees available in the dining room.

[JamesEM]

As a new Diamond member thanks for the info.

[rt1092]

The Diamond and above vouchers were not valid in the theatre, dining room and specialty restaurants on my most recent sailings. Drinks can be walked in but not ordered in those areas.

 

While the terms and conditions of Diamond lounges and events do state that they are not to be carried out to other venues, this is not stated at this time for the three vouchers on the sea pass card.

 

The Exclusive Nightly Diamond Event is a benefit for only Diamond, Diamond Plus and Pinnacle Club member and cannot be extended to include friends and family due to limited space. The event will take place approximately between the hours of 5:00 pm – 8:00 pm in a dedicated lounge and will feature complimentary wine, champagne (sparkling wine), fountain drinks, and a 'happy hour' discount of 25% off beer and drinks with liquor. Drinks will need to be consumed within the venue during the hours of the event and cannot be removed from the venue. On ships where a Diamond Lounge is available there will be no Nightly Special Diamond Event or complimentary Specialty coffees available in the dining room.

Drink vouchers have been pre-loaded onto your SeaPass card to enable you to enjoy the flexibility of up to three complimentary beverages each night at almost every bar throughout the ship. You can still enjoy the exclusive experience of the Diamond Lounge and the Concierge Lounge (for Diamond Plus and Pinnacle Club members), plus all of the other options available to you!

 

* 3 drink vouchers per day will be applied to each eligible Diamond, Diamond Plus and Pinnacle Club members corresponding SeaPass card. Drink vouchers are not accumulative throughout the cruise. Drinks may not be redeemed in the dining room, specialty restaurants or Windjammer Café. Pleaser refer to the Crown and Anchor menu provided at the applicable venues for available selections.

 

The only place you can not order drinks from the vouchers are room service, restaurants, and the martini bars (if the ships have them)

I went to guest services twice to confirm this and get the charges removed.

Edited December 6, 2014 by rt1092