motleyfan Posted February 23, 2015 #1 Share Posted February 23, 2015 I just read an old thread that said Norwegian gives you a pillow menu and luggage tags if you're in the haven. I was wondering when you're supposed to get them because the old thread did not say. Is it after final payment? This got me even more excited because I had no idea you get a pillow menu I saw the choices but which one is the softest? I'm not really a firm pillow kind of guy lol. Link to comment Share on other sites More sharing options...
AF-1 Posted February 25, 2015 #2 Share Posted February 25, 2015 Normally within 60 days of the cruise; you should be able to get them. Link to comment Share on other sites More sharing options...
TrumpyNor Posted February 25, 2015 #3 Share Posted February 25, 2015 (edited) You can also contact the pre-concierge services yourself at NorwegianConciergeDesk@ncl.com, if you haven't heard anything and it is getting close to the sailing date. I had to do it a couple of times myself, and I just send an e-mail requesting the standard letter (including pillow menu), and then I received it by e-mail within a few hours. This service is not only for Haven suites, but for all suites... Regarding the luggage tags - some times you receive them and sometimes not (I have had Haven suites 3 times, all three times I had to print my own luggage tags - no big deal....). Edited February 25, 2015 by TrumpyNor Link to comment Share on other sites More sharing options...
gcjstri Posted February 25, 2015 #4 Share Posted February 25, 2015 I am in a 2 bedroom Non Haven Family Suite on the Jewel 4/4/15. We received our luggage tags and a letter with an email address to contact the consierge if we have any special requests. Link to comment Share on other sites More sharing options...
AF-1 Posted February 25, 2015 #5 Share Posted February 25, 2015 I am in a 2 bedroom Non Haven Family Suite on the Jewel 4/4/15. We received our luggage tags and a letter with an email address to contact the consierge if we have any special requests. how many days out did you receive your info? Link to comment Share on other sites More sharing options...
FireEater Posted February 25, 2015 #6 Share Posted February 25, 2015 I received tags and pre-concierge letter last weekend...about 7 weeks out for my next cruise.... Link to comment Share on other sites More sharing options...
gcjstri Posted February 25, 2015 #7 Share Posted February 25, 2015 @ AF1 7 weeks also cindi :) Link to comment Share on other sites More sharing options...
Annmeat Posted February 26, 2015 #8 Share Posted February 26, 2015 We order pillows We never get them. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
AEckhardt Posted February 26, 2015 #9 Share Posted February 26, 2015 I believe feather pillows come standard with the suites and those would be the softest. Link to comment Share on other sites More sharing options...
motleyfan Posted February 26, 2015 Author #10 Share Posted February 26, 2015 Thank you so much everyone, the more I post about the cruise the more excited I get lol. Sent from my SM-G900P using Forums mobile app Link to comment Share on other sites More sharing options...
Bdogamus Posted February 26, 2015 #11 Share Posted February 26, 2015 We stayed in the Haven on the Breakaway. I called NCL and asked for the pillow menu, which was emailed to me, then I called back and pre-ordered my pillows. However, once on board, our pillows were "normal" and we're not what we asked for. Our room steward (not our butler) promptly brought us the menu, then delivered each type of pillow. We pretty much had 2 of everything because we couldn't decide. I believe there are 6 options--down, memory foam, body pillow, etc. Our room overflowed pillows. It was great. Link to comment Share on other sites More sharing options...
motleyfan Posted February 26, 2015 Author #12 Share Posted February 26, 2015 We stayed in the Haven on the Breakaway. I called NCL and asked for the pillow menu, which was emailed to me, then I called back and pre-ordered my pillows. However, once on board, our pillows were "normal" and we're not what we asked for. Our room steward (not our butler) promptly brought us the menu, then delivered each type of pillow. We pretty much had 2 of everything because we couldn't decide. I believe there are 6 options--down, memory foam, body pillow, etc. Our room overflowed pillows. It was great. That's something i would do Sent from my SM-G900P using Forums mobile app Link to comment Share on other sites More sharing options...
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