Jeannie333333 Posted June 20, 2015 #1 Share Posted June 20, 2015 I don't know if I am being stupid, but I have searched and searched the UK website for an email address for customer services, and apart from an enquiry form (with no email address) - I can't find their email address. I don't want to use the enquiry form, I want to send an email. My query is probably too long to fit into the enquiry form, but anyway I want to keep a record of what I write to them. It seems very odd not to provide an email address, I have even tried via google search - but it pushes me back to the enquiry form. They freely provide a phone number, but the agents I have spoken to acknowledge I have a complex problem, which they cannot resolve :rolleyes: Please does someone have an email address for customer services either UK or US? :) Your help is very much appreciated Jean Link to comment Share on other sites More sharing options...
Clarea Posted June 20, 2015 #2 Share Posted June 20, 2015 I've not tried this one, but have seen it posted: royalguestrelations@rccl.com. There's also mbayley@rccl.com which some have reported getting a good response. Link to comment Share on other sites More sharing options...
Jeannie333333 Posted June 20, 2015 Author #3 Share Posted June 20, 2015 I've not tried this one, but have seen it posted: royalguestrelations@rccl.com. There's also mbayley@rccl.com which some have reported getting a good response. Thanks Bob, I'll try the guest relation one :-) Link to comment Share on other sites More sharing options...
Rare kernow Posted June 20, 2015 #4 Share Posted June 20, 2015 customerrelationsUK@rccl.com This is the actual UK one that I was given recently by one of the phone reps. I had an automatic reply almost immediately saying it can take up to 7 days to be dealt with and then a satisfactory reply to my query about 10 days later. Julie Link to comment Share on other sites More sharing options...
Jeannie333333 Posted June 20, 2015 Author #5 Share Posted June 20, 2015 Wow that's fab thank you ! :) Link to comment Share on other sites More sharing options...
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