KUDOS To HAL

[The Tsar]

Earlier this month I sent HAL an E-Mail regarding a recent online survey I had taken. I had concerns that the survey did not truly reflect my opinions/positions without explanations.

 

This morning I received a telephone call from HAL, inquiring further into my E-Mail. The representative listen and appeared to actually care regarding what I was saying. The telephone call last approx. 10-15 mins. It ended with the representative assuring me that my concerns would be forwarded upward for consideration.

 

It was a pleasant surprise to learn that someone at HAL actually does read the communications sent to them and personally responds.

 

:) Kudos to HAL for caring what an individual Mariner thinks. :)

[sail7seas]

Good to hear and wonderful of you to post here HAL was interested enough in your comments to call.

 

Thanks for sharing. :)

[catl331]

Maybe they are turning over a new leaf. We were thinking some of our ideas and complaints were in the circular file I guess they got the idea that we HAL Mariners really care!!!

[dolsonxl]

I recently received a personal email from a HAL rep in response to my cruise evaluation within a day of sending it.

[kazu]

good to hear! thanks for sharing :)