Rare duchesslt Posted December 23, 2015 #1 Share Posted December 23, 2015 I got an upsell offer for my Escape sailing from a 5th floor 239 SF family oceanview to a mid ship deck 13 mini suite for $200 total (3 passengers). I thought it was interesting to find out the mini suite size is 207 SF and the balcony 44 SF. This is different than the 239 SF (which Norwegian's rep explained includes the balcony) on the website. Merry Christmas to all Cruise Critic posters! I learned a lot from this site, including the advantages of holding out for a last minute upsell :) Link to comment Share on other sites More sharing options...
blueclawfan Posted December 23, 2015 #2 Share Posted December 23, 2015 I got an upsell offer for my Escape sailing from a 5th floor 239 SF family oceanview to a mid ship deck 13 mini suite for $200 total (3 passengers). I thought it was interesting to find out the mini suite size is 207 SF and the balcony 44 SF. This is different than the 239 SF (which Norwegian's rep explained includes the balcony) on the website. Merry Christmas to all Cruise Critic posters! I learned a lot from this site, including the advantages of holding out for a last minute upsell :) when are you sailing and did you call or did they call you Link to comment Share on other sites More sharing options...
Rare duchesslt Posted December 23, 2015 Author #3 Share Posted December 23, 2015 when are you sailing and did you call or did they call you Sailing January 16. I called the 'special' upsell number Cruise Critic shared with us! Link to comment Share on other sites More sharing options...
Disneycruisers Posted December 23, 2015 #4 Share Posted December 23, 2015 Sailing January 16. I called the 'special' upsell number Cruise Critic shared with us! Great info...I guess that I will call in the AM and see what I can get for my up coming cruise on the Dawn Jan 10th. Link to comment Share on other sites More sharing options...
clearandsunny Posted December 23, 2015 #5 Share Posted December 23, 2015 I got an upsell offer for my Escape sailing from a 5th floor 239 SF family oceanview to a mid ship deck 13 mini suite for $200 total (3 passengers). I thought it was interesting to find out the mini suite size is 207 SF and the balcony 44 SF. This is different than the 239 SF (which Norwegian's rep explained includes the balcony) on the website. Merry Christmas to all Cruise Critic posters! I learned a lot from this site, including the advantages of holding out for a last minute upsell :) I will be on this sailing too! How can I find the upsell number that you called? Thank you! Link to comment Share on other sites More sharing options...
Disneycruisers Posted December 23, 2015 #6 Share Posted December 23, 2015 i will be on this sailing too! How can i find the upsell number that you called? Thank you! 800-625-4309 Link to comment Share on other sites More sharing options...
clearandsunny Posted December 23, 2015 #7 Share Posted December 23, 2015 800-625-4309 Perfect. Thanks!! Link to comment Share on other sites More sharing options...
blueclawfan Posted December 23, 2015 #8 Share Posted December 23, 2015 (edited) So how did you approach the upsell when you spoke to them..need all the tips ty Edited December 23, 2015 by blueclawfan Link to comment Share on other sites More sharing options...
Rare duchesslt Posted December 23, 2015 Author #9 Share Posted December 23, 2015 So how did you approach the upsell when you spoke to them..need all the tips ty I just said that I was told to call this number to see what they could do to book me in a mini suite - I had seen positive reviews on this room after the Escape started sailing and needed the space to spread out my mom, my son and me. They were very, very pleasant and helpful. Link to comment Share on other sites More sharing options...
txagfan Posted December 23, 2015 #10 Share Posted December 23, 2015 Don't waste their time or yours though calling too early. Two weeks before sailing is the EARLIEST most report any success. When I called for my cruise, Monday 12 days before my Saturday cruise, I was polite and just inquired. They said no. I called back 10 days prior and was polite, they upgraded me to a balcony from inside for $300 total. There is no secret formula. Link to comment Share on other sites More sharing options...
kosweeps Posted December 23, 2015 #11 Share Posted December 23, 2015 I'm curious about how this works if you have booked through a TA. Does one have their TA call and then the TA lets you know and you go from there? Or do you call directly and if the price is right and you agree it's just added to your current cruise and you pay through NCL? Thanks for the insight. Link to comment Share on other sites More sharing options...
Disneycruisers Posted December 23, 2015 #12 Share Posted December 23, 2015 Don't waste their time or yours though calling too early. Two weeks before sailing is the EARLIEST most report any success. When I called for my cruise, Monday 12 days before my Saturday cruise, I was polite and just inquired. They said no. I called back 10 days prior and was polite, they upgraded me to a balcony from inside for $300 total. There is no secret formula. More great info thanks for posting. We are 19 days out and have an obstructed ocean view and would gladly pay $300 for a balcony upgrade. Link to comment Share on other sites More sharing options...
cruzsnooze Posted December 23, 2015 #13 Share Posted December 23, 2015 I'm curious about how this works if you have booked through a TA. Does one have their TA call and then the TA lets you know and you go from there? Or do you call directly and if the price is right and you agree it's just added to your current cruise and you pay through NCL? Thanks for the insight. You must go through your TA, the cruise line won't speak to you usually. Link to comment Share on other sites More sharing options...
kosweeps Posted December 24, 2015 #14 Share Posted December 24, 2015 You must go through your TA, the cruise line won't speak to you usually. Thanks @cruzsnooze! Link to comment Share on other sites More sharing options...
MBMGWM Posted December 24, 2015 #15 Share Posted December 24, 2015 You must go through your TA, the cruise line won't speak to you usually. That wasn't our experience, at least with the upsell department. We booked our Jan. 2016 cruises thru our TA a year ago. We called NCL upsell directly today to see if we could upgrade to a balcony or mini-suite from our oceanview cabin. We ended up getting an upgrade all the way to a Haven penthouse balcony suite! We paid some extra, of course, but the total of what we had previously paid plus what we paid today was still well under half of what NCL was advertising those same Haven rooms for on their website today. Now...if you call the normal NCL customer service number, they usually will refer you back to your travel agent. But the upsell department can and will bump you up without any involvement at all with your travel agent. In fact, come to think of it, I guess I'd better give my agent a call to let him know about our cabin change. Link to comment Share on other sites More sharing options...
Fyruf Posted December 24, 2015 #16 Share Posted December 24, 2015 With people calling in advance without a offer number they soon will be putting a end to it and will be by e-mail only thanks @cruzsnooze! Link to comment Share on other sites More sharing options...
kosweeps Posted December 25, 2015 #17 Share Posted December 25, 2015 That wasn't our experience, at least with the upsell department. We booked our Jan. 2016 cruises thru our TA a year ago. We called NCL upsell directly today to see if we could upgrade to a balcony or mini-suite from our oceanview cabin. We ended up getting an upgrade all the way to a Haven penthouse balcony suite! We paid some extra, of course, but the total of what we had previously paid plus what we paid today was still well under half of what NCL was advertising those same Haven rooms for on their website today. Now...if you call the normal NCL customer service number, they usually will refer you back to your travel agent. But the upsell department can and will bump you up without any involvement at all with your travel agent. In fact, come to think of it, I guess I'd better give my agent a call to let him know about our cabin change. How were you billed, if I may ask? Did you pay through your NCL account? Did they take your payment info over the phone or something and email you a confirmation? Thanks! Link to comment Share on other sites More sharing options...
bobg529 Posted December 25, 2015 #18 Share Posted December 25, 2015 (edited) I'm not surprised they offered you an upsell on a family ocean view. They are some of the roomiest cabins on board short of a suite. Always one of the first cabins to sell out too. I do hope you enjoy your balcony and the more stylish bath. Assuming you are only two or three in your cabin you should be quite comfortable and the balcony makes it a good deal. If there are four of you, you may be a bit cramped. Happy sailing and be well! Edited December 25, 2015 by bobg529 Link to comment Share on other sites More sharing options...
MBMGWM Posted December 25, 2015 #19 Share Posted December 25, 2015 How were you billed, if I may ask? Did you pay through your NCL account? Did they take your payment info over the phone or something and email you a confirmation? Thanks! The NCL upsell dept took my credit card info over the phone; we got an emailed confirmation minutes later; and my NCL online cruise info was updated a short time thereafter. When I let my travel agent know what we'd done the next day, he confirmed and sent us updated documents also confirming the change. We double-checked that everything else remained unchanged (OBC, etc) and there were no discrepancies. All smooth as silk! Garry Link to comment Share on other sites More sharing options...
Rare duchesslt Posted December 25, 2015 Author #20 Share Posted December 25, 2015 I'm not surprised they offered you an upsell on a family ocean view. They are some of the roomiest cabins on board short of a suite. Always one of the first cabins to sell out too. I do hope you enjoy your balcony and the more stylish bath. Assuming you are only two or three in your cabin you should be quite comfortable and the balcony makes it a good deal. If there are four of you, you may be a bit cramped. Happy sailing and be well! thank you! Glad to hear it is enough space for 3!:) Link to comment Share on other sites More sharing options...
bobg529 Posted December 25, 2015 #21 Share Posted December 25, 2015 thank you! Glad to hear it is enough space for 3!:) You're welcome, don't mention it!:). Have you joined the roll call for your sailing? The cruise critic group will be having its meet and mingle on the morning of the first sea day. January 17th, 11AM at Cagney's. Check it out. Maybe I will see you there as I'm on the same cruise! :D Link to comment Share on other sites More sharing options...
Shocked91 Posted December 25, 2015 #22 Share Posted December 25, 2015 2 of my family members are booked in an inside cabin on deck 12.I wonder if they could upgrade to a mini suite for this price? Link to comment Share on other sites More sharing options...
taylort771 Posted December 26, 2015 #23 Share Posted December 26, 2015 Got my two rooms on my sailing next week upgraded from inside's to balcony for $200 total! Link to comment Share on other sites More sharing options...
300dtc Posted December 26, 2015 #24 Share Posted December 26, 2015 How far ahead of your cruise can you call to upgrade? Link to comment Share on other sites More sharing options...
wrcjr98 Posted December 26, 2015 #25 Share Posted December 26, 2015 How far ahead of your cruise can you call to upgrade? Most people say not to call further than two weeks out - I haven't tried it yet personally - but - I'm gonna!! Link to comment Share on other sites More sharing options...
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