Brilliant customer services

[robanddiane]

Sadly we have had to cancel our family cruise to the Caribbean in November. Our daughter is pregnant which was a major shock to us as totally unplanned. Company rules state that a baby must be at least 6 months old to go on a cruise. We supplied a doctors letter and daughters booking deposit was refunded in full. Our full deposit was taken off another cruise. Great customer service from P&O and our high street travel agent. We always book select fares and pleased we had this time with the unforeseen circumstances. Looking forward to the new brochures for next year now ready for another family holiday.

[the english lady]

Sadly we have had to cancel our family cruise to the Caribbean in November. Our daughter is pregnant which was a major shock to us as totally unplanned. Company rules state that a baby must be at least 6 months old to go on a cruise. We supplied a doctors letter and daughters booking deposit was refunded in full. Our full deposit was taken off another cruise. Great customer service from P&O and our high street travel agent. We always book select fares and pleased we had this time with the unforeseen circumstances. Looking forward to the new brochures for next year now ready for another family holiday.

 

Thank you for posting this. So good to read praise for P and O

Congratulations on the surprise. Hope all goes well

Never too young to start someone on the loyalty scheme!!!!

[Scriv]

Sad news about your cruise but great news re the forthcoming baby and P&O's customer service - and as you say, another boost of having had a Select booking too.

 

Best wishes to all - the Caribbean will still be waiting for you when you are - all - ready to cruise again.

[P&O SUE]

Great to hear positive feedback, thanks for posting - better to be safe then sorry! I wouldn't risk that area if I was pregnant - terrible business.

[robanddiane]

Really feel that I had to praise the customer service after reading so much negativity about the company. I do agree with some comments posted but have never had a bad experience on any of their ships. They have ensured that we remain as customers for the future.