Ncl guest services

[yummysbakery]

I was on the Getaway jan 3. Long story short ended up with a credit on my folio at the end of the cruise. No big deal thought i would see a credit to my credit card. A couple of weeks later i called guest relations to check on the refund only to be told i would receive a check in the mail. Not happy but ok. Today i again called guest relations as i have still not received the refund. Now they are going to email that department to see why i have not received it. Anyone else have these issues? Im ready to schedule another cruise but i dont want to do that until this gets straightened out. Its only a few hundred dollars but im starting to get irritated! In this day and age it should be a simple matter dont you think?

 

Sent from my LGLS991 using Tapatalk

[www3traveler]

I would suggest that you write a letter to:

 

Guest Relations

 

7665 Corporate Center Drive

 

Miami, Florida 33126

 

 

Provide them with as much documentation as possible.

[triptolemus]

You are not going to see a credit to your card. You are going to see a check in the mail. It may look like junk mail.

[Moby0215]

Yes it is normal to mail a check. It should however only take a few weeks. It is probably on its way but doesn't hurt to call and ask.

 

 

Sent from my iPhone using Tapatalk

[BirdTravels]

The "check in the mail" does take a while. Call and ask when the check was processed.