NCteacherlovescruising Posted March 5, 2016 #1 Share Posted March 5, 2016 I purchased the Cheers package for our upcoming cruise. After thinking about how many extra calories I would have to consume per day just to break even, I'm having second thoughts. I know their website says it's not refundable. I wasn't sure if that was once you have started using it or is it refundable if I call customer service before our cruise? Link to comment Share on other sites More sharing options...
bizzybee902 Posted March 5, 2016 #2 Share Posted March 5, 2016 It just says the program is nonrefundable. I would call carnival. If the calories intake is that important to you then cancel asap and pay per drink. Link to comment Share on other sites More sharing options...
E&B Posted March 5, 2016 #3 Share Posted March 5, 2016 My PVP says it's refundable up to a week before sailing. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
SummerXU Posted March 5, 2016 #4 Share Posted March 5, 2016 Wait! I thought everything on a cruise was calorie-free?!? Link to comment Share on other sites More sharing options...
bizzybee902 Posted March 5, 2016 #5 Share Posted March 5, 2016 I will be getting cheers this cruise especially for the specialty coffee and wine. But like I said if calories are that important I would cancel it asap before it slips you mind. Link to comment Share on other sites More sharing options...
Jana60 Posted March 5, 2016 #6 Share Posted March 5, 2016 I purchased the Cheers package for our upcoming cruise. After thinking about how many extra calories I would have to consume per day just to break even, I'm having second thoughts. I know their website says it's not refundable. I wasn't sure if that was once you have started using it or is it refundable if I call customer service before our cruise? Boy are you in big trouble if you're concerned about the calories in the alcohol you drink! You're going to get on a cruise ship and be faced with fattening food and desserts 24 hours a day! Least of your calorie worries is your alcohol intake!!! Link to comment Share on other sites More sharing options...
NCteacherlovescruising Posted March 6, 2016 Author #7 Share Posted March 6, 2016 My PVP says it's refundable up to a week before sailing. Sent from my iPad using Forums mobile app Thank you! Link to comment Share on other sites More sharing options...
NCteacherlovescruising Posted March 6, 2016 Author #8 Share Posted March 6, 2016 Wait! I thought everything on a cruise was calorie-free?!? Don't I wish!! Link to comment Share on other sites More sharing options...
NCteacherlovescruising Posted March 6, 2016 Author #9 Share Posted March 6, 2016 Boy are you in big trouble if you're concerned about the calories in the alcohol you drink! You're going to get on a cruise ship and be faced with fattening food and desserts 24 hours a day! Least of your calorie worries is your alcohol intake!!! That's why it's such a problem. We have never bought the Cheers package before, yet I always gain 10-15 lbs when we cruise. I can't imagine how much I would gain adding all the extra calories from drinking on top of the poor food choices and lack of exercise. Link to comment Share on other sites More sharing options...
soccersharon Posted March 6, 2016 #10 Share Posted March 6, 2016 According to what I am seeing online, Cheers is non-refundable. Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
StolidCruiser Posted March 6, 2016 #11 Share Posted March 6, 2016 According to what I am seeing online, Cheers is non-refundable. Sent from my iPad using Forums mobile app But that doesn't really mean non-refundable, does it? Link to comment Share on other sites More sharing options...
soccersharon Posted March 6, 2016 #12 Share Posted March 6, 2016 But that doesn't really mean non-refundable, does it? What else would it mean? Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
NCteacherlovescruising Posted March 6, 2016 Author #13 Share Posted March 6, 2016 What else would it mean? Sent from my iPad using Forums mobile app My thoughts were maybe they meant you can't try it out and then cancel. [emoji485][emoji851] Link to comment Share on other sites More sharing options...
cruizinisthebest Posted March 6, 2016 #14 Share Posted March 6, 2016 My thoughts were maybe they meant you can't try it out and then cancel. [emoji485][emoji851] That's what I would think. You can get a refund of anything else you buy through the fun shops or bon voyage, why would cheers be any different pre cruise? Link to comment Share on other sites More sharing options...
TaDaaa! Posted March 6, 2016 #15 Share Posted March 6, 2016 But that doesn't really mean non-refundable, does it? What else would it mean? Sent from my iPad using Forums mobile app I think it means it's not refundable once you start using it. In other words, you can't get a refund on day 3 of the cruise. I see no reason why you can't get a refund before you start using it. Link to comment Share on other sites More sharing options...
soccersharon Posted March 6, 2016 #16 Share Posted March 6, 2016 My thoughts were maybe they meant you can't try it out and then cancel. [emoji485][emoji851] Makes perfect sense. I did not look at it that way :) Sent from my iPad using Forums mobile app Link to comment Share on other sites More sharing options...
Pops, Esq. Posted March 6, 2016 #17 Share Posted March 6, 2016 (edited) I see no reason why you can't get a refund before you start using it. Oh, I don't know. Perhaps because it says it is non-refundable? Although I agree it probably means that you can't bail on Cheers once on board, the rule says, in clear and unambiguous language, that it is non-refundable. To put it another way, I'd call and ask -- nicely -- about a refund, but would not be surprised if I were told "no can do, Cheers! is no -refundable." I'd then escalate and explain you are "cancelling" before boarding, and that fun shops purchases can be changed or cancelled before embarkation. Edited March 6, 2016 by kbanowsky Link to comment Share on other sites More sharing options...
TaDaaa! Posted March 6, 2016 #18 Share Posted March 6, 2016 Oh, I don't know. Perhaps because it says it is non-refundable?Although I agree it probably means that you can't bail on Cheers once on board, the rule says, in clear and unambiguous language, that it is non-refundable. To put it another way, I'd call and ask -- nicely -- about a refund, but would not be surprised if I were told "no can do, Cheers! is no -refundable." I'd then escalate and explain you are "cancelling" before boarding, and that fun shops purchases can be changed or cancelled before embarkation. It seems to me you answered your own statement with the same common sense I was using. I'm fairly sure it states non-refundable so no one would try and get a refund saying they really didn't like it on Day 6 of a 7 day cruise. Link to comment Share on other sites More sharing options...
Pops, Esq. Posted March 6, 2016 #19 Share Posted March 6, 2016 It seems to me you answered your own statement with the same common sense I was using. I'm fairly sure it states non-refundable so no one would try and get a refund saying they really didn't like it on Day 6 of a 7 day cruise. Wasn't anything I needed answered. Just pointing out that the rule says what the rule says and it "non-refundable" Link to comment Share on other sites More sharing options...
mmckm Posted March 6, 2016 #20 Share Posted March 6, 2016 I don't understand why the OP wouldn't call Carnival and try to cancel rather then ask on here and get 18 posts where nobody really knows the answer and is just guessing. Link to comment Share on other sites More sharing options...
HamSammie Posted March 6, 2016 #21 Share Posted March 6, 2016 I don't understand why the OP wouldn't call Carnival and try to cancel rather then ask on here and get 18 posts where nobody really knows the answer and is just guessing. Because everyone is a "cruise expert"... Link to comment Share on other sites More sharing options...
cruizinisthebest Posted March 6, 2016 #22 Share Posted March 6, 2016 I don't understand why the OP wouldn't call Carnival and try to cancel rather then ask on here and get 18 posts where nobody really knows the answer and is just guessing. People ask questions on here all of the time that they can call Carnival and ask directly. Half the time, the reps are wrong. Maybe the OP was hoping for some personal experience - like maybe someone decided to cancel it after buying online pre-cruise like she wants to do. In which case there is no reason why Carnival shouldn't refund it. Everyone can read what the policy says, but there are probably some reasonable exceptions. Like no refund after a day or two into it. Or yes a full refund if you don't use it at all and cancel BEFORE the trip. Link to comment Share on other sites More sharing options...
mmckm Posted March 6, 2016 #23 Share Posted March 6, 2016 People ask questions on here all of the time that they can call Carnival and ask directly. Half the time, the reps are wrong. Maybe the OP was hoping for some personal experience - like maybe someone decided to cancel it after buying online pre-cruise like she wants to do. In which case there is no reason why Carnival shouldn't refund it. Everyone can read what the policy says, but there are probably some reasonable exceptions. Like no refund after a day or two into it. Or yes a full refund if you don't use it at all and cancel BEFORE the trip. The op sounded like they wanted to cancel the package. Nothing to do with the reps. Call and try and cancel they will either tell them it can't be cancelled or were canceling it. Simple would take less time then asking on here and getting the wrong answer after reading 25 posts. Link to comment Share on other sites More sharing options...
NCteacherlovescruising Posted March 9, 2016 Author #24 Share Posted March 9, 2016 I called Carnival and the customer service rep didn't ask any questions, just said she would be happy to help me with that. I gave her our names and booking number and she said it was refunded. My husband doesn't seem to happy about it. He seems to think after 3 glasses of wine per day we would break even because if we don't have cheers we will by bottomless bubbles. Does Carnival offer any wines by the glass over $10-$11 or so. I don't recall seeing any. We do enjoy a glass or two of wine with dinner. Link to comment Share on other sites More sharing options...
TaDaaa! Posted March 9, 2016 #25 Share Posted March 9, 2016 I called Carnival and the customer service rep didn't ask any questions, just said she would be happy to help me with that. I gave her our names and booking number and she said it was refunded. My husband doesn't seem to happy about it. He seems to think after 3 glasses of wine per day we would break even because if we don't have cheers we will by bottomless bubbles. Does Carnival offer any wines by the glass over $10-$11 or so. I don't recall seeing any. We do enjoy a glass or two of wine with dinner. Don't forget, you can take 1 bottle of wine (750ml) per person age 21 and older on the cruise. That will cover a few glasses at dinner without paying Carnival's prices. Link to comment Share on other sites More sharing options...
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