Anthem Cabin Reservation Issues/Confusion

[Luv06012012]

We had reserved two cabins for Anthem for our upcoming trip in June. When initially making the reservation I inquired about connecting staterooms, but they said it would be a higher price because it was considered a different category stateroom. I declined because the amount of the price difference wasn't worth it so long as we were next door to each other.

 

Fast forward to today....I was double checking our reservation to check our room numbers and decided to look a the deck plan. I was surprised to see one of our rooms is a connecting stateroom and one isn't....so one of us would be connecting with whoever ends up next door to us.

 

Figured I would call to inquire if we could have our other room switched to that one and they said no that the ship is all booked up. I asked if we could inquire with those occupants if they would be willing to switch a room with us so we could be connecting and they said that's not permitted.

 

It's just a little frustrating because they said it was a different category stateroom to begin with and now we have one that is and one that's not. :confused:

[KevInPitt]

Many of Anthem's connecting cabins do connect cabins in a different category. Some connecting cabins are within the same category.

 

If you provide your cabin numbers, it could be validated.

 

If you are in side-by-side cabins of the same category and the cabin connecting (the one you don't have) is also the same category, there may have been a different reason than the one provided at the time of booking. Or... someone goofed.

[reallyitsmema]

We had reserved two cabins for Anthem for our upcoming trip in June. When initially making the reservation I inquired about connecting staterooms, but they said it would be a higher price because it was considered a different category stateroom. I declined because the amount of the price difference wasn't worth it so long as we were next door to each other.

 

Fast forward to today....I was double checking our reservation to check our room numbers and decided to look a the deck plan. I was surprised to see one of our rooms is a connecting stateroom and one isn't....so one of us would be connecting with whoever ends up next door to us.

 

Figured I would call to inquire if we could have our other room switched to that one and they said no that the ship is all booked up. I asked if we could inquire with those occupants if they would be willing to switch a room with us so we could be connecting and they said that's not permitted.

 

It's just a little frustrating because they said it was a different category stateroom to begin with and now we have one that is and one that's not. :confused:

 

Unfortunately, you are stuck with the cabins that you originally booked. I am not sure what the issue/confusion is as the deckplans were available to you when you booked your cabins. They show the categories and also whether a cabin is connecting or not.

[dcgrumpy]

We had reserved two cabins for Anthem for our upcoming trip in June. When initially making the reservation I inquired about connecting staterooms, but they said it would be a higher price because it was considered a different category stateroom. I declined because the amount of the price difference wasn't worth it so long as we were next door to each other.

 

Fast forward to today....I was double checking our reservation to check our room numbers and decided to look a the deck plan. I was surprised to see one of our rooms is a connecting stateroom and one isn't....so one of us would be connecting with whoever ends up next door to us.

 

Figured I would call to inquire if we could have our other room switched to that one and they said no that the ship is all booked up. I asked if we could inquire with those occupants if they would be willing to switch a room with us so we could be connecting and they said that's not permitted.

 

It's just a little frustrating because they said it was a different category stateroom to begin with and now we have one that is and one that's not. :confused:

 

Sometimes rooms connect that aren't in the same category. What are the room numbers.

 

And there's also the chance that the other people had their room first. So when you were inquiring about connecting cabins they may have been talking about two different cabins.

Edited March 18, 2016 by dcgrumpy

[Luv06012012]

Unfortunately, you are stuck with the cabins that you originally booked. I am not sure what the issue/confusion is as the deckplans were available to you when you booked your cabins. They show the categories and also whether a cabin is connecting or not.

 

Ahhh...It wouldn't be cc without a snippy bit of sarcasm. Thanks!

[Luv06012012]

Sometimes rooms connect that aren't in the same category. What are the room numbers.

 

And there's also the chance that the other people had their room first. So when you were inquiring about connecting cabins they may have been talking about two different cabins.

 

Thank you....this clarifies it for me. I thought that if a room was connecting it would mean it was the same category. If it connects to a different category then I can understand it. The room numbers are 8133 and 8135.

[reallyitsmema]

Ahhh...It wouldn't be cc without a snippy bit of sarcasm. Thanks!

 

What snippy sarcasm? You booked the cabins, they didn't force them on you. You need to do your homework.

[Luv06012012]

Many of Anthem's connecting cabins do connect cabins in a different category. Some connecting cabins are within the same category.

 

If you provide your cabin numbers, it could be validated.

 

If you are in side-by-side cabins of the same category and the cabin connecting (the one you don't have) is also the same category, there may have been a different reason than the one provided at the time of booking. Or... someone goofed.

 

Thank you!

[LilBlackDress]

When I was booking our Anthem cruise, I ran into the same issue. I needed 4 cabins, preferably near each other and 2 connecting. We have 2 cabins that are connecting cabins (with whoever ends up there) and 2 near by. When I asked if there was anyone booked in the connected rooms, I was told no but it is a different CAT and I would have to pay much more for those rooms. makes no sense to me...

[KevInPitt]

When I was booking our Anthem cruise, I ran into the same issue. I needed 4 cabins, preferably near each other and 2 connecting. We have 2 cabins that are connecting cabins (with whoever ends up there) and 2 near by. When I asked if there was anyone booked in the connected rooms, I was told no but it is a different CAT and I would have to pay much more for those rooms. makes no sense to me...

 

It makes sense if you look at the configuration of those connecting cabins of a higher category. Many of them have the coveted "sofa bed" which is what typically drives up the price that can be charged based on 3+ people and their sleeping comfort.

[Luv06012012]

What snippy sarcasm? You booked the cabins, they didn't force them on you. You need to do your homework.

 

I booked over the phone with a RCCL rep who stated that "connecting staterooms are a different category and would be $___ much more money". I declined to pay that significant price increase and said as long as we were next door to each other.

 

I later viewed the deck plan and saw one was connecting. The rep did not say "some connecting staterooms are a different category " she said "connecting staterooms are a different category". Period.

 

This was an error in statement on the end of the RCCL rep.

 

I'm sorry you are taking my issue so personally.

[MagicMike]

Thank you....this clarifies it for me. I thought that if a room was connecting it would mean it was the same category. If it connects to a different category then I can understand it. The room numbers are 8133 and 8135.

 

Those are both interior category N, if it was available, the price should have been the same

[Luv06012012]

When I was booking our Anthem cruise, I ran into the same issue. I needed 4 cabins, preferably near each other and 2 connecting. We have 2 cabins that are connecting cabins (with whoever ends up there) and 2 near by. When I asked if there was anyone booked in the connected rooms, I was told no but it is a different CAT and I would have to pay much more for those rooms. makes no sense to me...

 

 

 

I agree!

[dcgrumpy]

Thank you....this clarifies it for me. I thought that if a room was connecting it would mean it was the same category. If it connects to a different category then I can understand it. The room numbers are 8133 and 8135.

 

8135 and 8137 are the same category. So it may have been the second option I mentioned. That room may have already been booked and the only connecting rooms left were a more expensive category. Or did they specifically say they were talking about 8135 & 8137?

[Luv06012012]

Those are both interior category N, if it was available, the price should have been the same

 

So frustrating and thanks for confirming! Love your screen name btw! Is that because you are a magician named Mike or because you are a real life Channing Tatum? lol ;)

[KevInPitt]

I booked over the phone with a RCCL rep who stated that "connecting staterooms are a different category and would be $___ much more money". I declined to pay that significant price increase and said as long as we were next door to each other.

 

I later viewed the deck plan and saw one was connecting. The rep did not say "some connecting staterooms are a different category " she said "connecting staterooms are a different category". Period.

 

This was an error in statement on the end of the RCCL rep.

 

I'm sorry you are taking my issue so personally.

 

It does sound as if the explanation was poorly worded or poorly communicated.

 

Unless one of your assigned cabins connects to a cabin of exactly the same category, you have a right to be annoyed if that connecting cabin was available at the time you were booking.

 

If one of your assigned cabins connects to a cabin of a different category, there is really no harm or foul since you didn't want to pay the difference in fare to book what was available in the configuration you wanted.

 

Edited: It would appear you should not have had issue booking 8135 and 8137 without "paying extra" as they are the same category unless someone else already had 8137. Look at 8181 and 8183... this is a "special connecting cabin" arrangement and could have been what the booking agent meant by "connecting cabins cost more".

Edited March 18, 2016 by KevInPitt

[MommaBear55]

I know I had been assigned a D7 that connected with a JR suite so there could be larger groups accommodated. There was actually a separate door that could be closed off to the corridor. I changed to a different D7 so that was not interconnecting.

[Luv06012012]

8135 and 8137 are the same category. So it may have been the second option I mentioned. That room may have already been booked and the only connecting rooms left were a more expensive category. Or did they specifically say they were talking about 8135 & 8137?

 

No, she didn't specify a room number at the time...just a generic statement of "connecting staterooms fall under a different category room and are more money." I don't recall the difference in price at the time but it was significant enough to warrant a decline at the time.

[reallyitsmema]

I know I had been assigned a D7 that connected with a JR suite so there could be larger groups accommodated. There was actually a separate door that could be closed off to the corridor. I changed to a different D7 so that was not interconnecting.

 

That is what I would do too, move to the only available category N cabins, which by chance happen to be side by side, non-connecting cabins.

[Luv06012012]

It does sound as if the explanation was poorly worded or poorly communicated.

 

Unless one of your assigned cabins connects to a cabin of exactly the same category, you have a right to be annoyed if that connecting cabin was available at the time you were booking.

 

If one of your assigned cabins connects to a cabin of a different category, there is really no harm or foul since you didn't want to pay the difference in fare to book what was available in the configuration you wanted.

 

Edited: It would appear you should not have had issue booking 8135 and 8137 without "paying extra" as they are the same category unless someone else already had 8137. Look at 8181 and 8183... this is a "special connecting cabin" arrangement and could have been what the booking agent meant by "connecting cabins cost more".

 

It stinks since I will never have a way of knowing if it was available at the time or not. Or even any other same category connecting. It's been a learning lesson for sure!