chloemonkey Posted September 11, 2016 #1 Share Posted September 11, 2016 I know that there is a thread for this....but after going through pages and pages I could not find anything regarding the Jewel. We are booked for 10/2/16 and are just curious as to who will be in the position of butlers and Concierge for the trip. And we know that it will probably be just fine whoever it is....but we have a lot of old friends that we have sailed with this past year and wonder if any of them will be on board with us. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted September 11, 2016 #2 Share Posted September 11, 2016 (edited) Just off the Jewel a couple of weeks ago, but didn't stay in a suite. The only butler I recognized was Roland (he was our butler on the Jewel last year and was very good)! Karen Lacsi was the concierge. Edited September 11, 2016 by BirdTravels Link to comment Share on other sites More sharing options...
Newfun4me Posted September 12, 2016 #3 Share Posted September 12, 2016 We stayed in an Owners Suite the first week of August. We had Ronald as our butler and Karen was the concierge. Very impressed with both. Link to comment Share on other sites More sharing options...
davesgirl51 Posted September 12, 2016 #4 Share Posted September 12, 2016 Just off the Jewel a couple of weeks ago, but didn't stay in a suite. The only butler I recognized was Roland (he was our butler on the Jewel last year and was very good)! Karen Lacsi was the concierge. Yea for Karen !!:) Link to comment Share on other sites More sharing options...
suesings Posted September 13, 2016 #5 Share Posted September 13, 2016 We stayed in an Owners Suite the first week of August. We had Ronald as our butler and Karen was the concierge. Very impressed with both. We are sailing on NCL for the first time in November. We are staying in a 2 bedroom suite. Is there one Concierge for all the suite or numerous? Also, do you know how many suites each butler is responsible for? Thanks!! Link to comment Share on other sites More sharing options...
davesgirl51 Posted September 13, 2016 #6 Share Posted September 13, 2016 We are sailing on NCL for the first time in November. We are staying in a 2 bedroom suite. Is there one Concierge for all the suite or numerous? Also, do you know how many suites each butler is responsible for? Thanks!! One concierge and I believe 5 butlers on the Jewel. Link to comment Share on other sites More sharing options...
gknep Posted September 13, 2016 #7 Share Posted September 13, 2016 We were on the Jewel last month in a mini-suite that connected to my parent's two bedroom suite. Roland was the butler. When he found out that we were all traveling together he said, 'then I offer my service to you and your wife as well.' He got us invited to to the VIP glacier watching party in the Haven, made sure we got Priority luggage tags and escorted off the boat on disembarkation day, and got us into breakfast in Moderno with my parents. He really went above and beyond. Link to comment Share on other sites More sharing options...
marelind Posted September 14, 2016 #8 Share Posted September 14, 2016 Thanks so much for getting the answer, chloemonkey! I asked on the main thread and didn't get an answer. I am on the Jewel 10/2/16 sailing also. We have a Roll Call if you are interested. :) http://www.boards.cruisecritic.com/showthread.php?t=2346280 Link to comment Share on other sites More sharing options...
suesings Posted September 15, 2016 #9 Share Posted September 15, 2016 We were on the Jewel last month in a mini-suite that connected to my parent's two bedroom suite. Roland was the butler. When he found out that we were all traveling together he said, 'then I offer my service to you and your wife as well.' He got us invited to to the VIP glacier watching party in the Haven, made sure we got Priority luggage tags and escorted off the boat on disembarkation day, and got us into breakfast in Moderno with my parents. He really went above and beyond. That is so nice. Were your parents in a 2 bedroom in the Haven or on deck 11? We are booked in a 2 bedroom suite on Deck 11 (non-Haven) and my 87 year old MIL is in a mini suite a few door down (the one attached was already occupied). I am hoping she will be able to disembark with us. So the breakfasts are in Moderno (not Cagney's)? I wonder if they will let her join us? I think there are like 48 suites on the Jewel. If there really are only 5 Butlers, isn't that a lot of people they are helping? I am assuming the Haven have their own Butlers or do the 5 Butlers have to help all the suites on Deck 11 plus the ones in the Haven? We are new to NCL so I really don't know anything :D:D:D Thanks! Link to comment Share on other sites More sharing options...
gknep Posted September 15, 2016 #10 Share Posted September 15, 2016 That is so nice. Were your parents in a 2 bedroom in the Haven or on deck 11? We are booked in a 2 bedroom suite on Deck 11 (non-Haven) and my 87 year old MIL is in a mini suite a few door down (the one attached was already occupied). I am hoping she will be able to disembark with us. So the breakfasts are in Moderno (not Cagney's)? I wonder if they will let her join us? I think there are like 48 suites on the Jewel. If there really are only 5 Butlers, isn't that a lot of people they are helping? I am assuming the Haven have their own Butlers or do the 5 Butlers have to help all the suites on Deck 11 plus the ones in the Haven? We are new to NCL so I really don't know anything :D:D:D Thanks! We were on deck 11. 11012 and 11014. The disembarkation together should be no problem. They don't like to split up family groups. Breakfast for the suite passengers is in Moderno on the Jewel. We sailed on the Pearl in 2014 and then it was in Cagney's. They did extend the breakfast to us, but we only joined my parents on one day. My recommendation is that on embarkation day when the butler comes by to introduce themselves have your MIL there with you and let him know that you are traveling together. Link to comment Share on other sites More sharing options...
krisdamom Posted September 16, 2016 #11 Share Posted September 16, 2016 (edited) We stayed in an Owners Suite the first week of August. We had Ronald as our butler and Karen was the concierge. Very impressed with both. We just upgraded to the Haven for 9/27 12-day & it will be our 1st time there, although we have stayed in suites before on other ships. We want to be respectful of the service given by the butler & concierge & would appreciate tipping info. Thanks so much. Edited September 16, 2016 by krisdamom Link to comment Share on other sites More sharing options...
krisdamom Posted September 19, 2016 #12 Share Posted September 19, 2016 (edited) We stayed in an Owners Suite the first week of August. We had Ronald as our butler and Karen was the concierge. Very impressed with both. Originally Posted by Newfun4me View Post We just upgraded to the Haven for 9/27 12-day & it will be our 1st time there, although we have stayed in suites before on other ships. We want to be respectful of the service given by the butler & concierge & would appreciate tipping info. Thanks so much Edited September 19, 2016 by krisdamom Link to comment Share on other sites More sharing options...
spotfish Posted September 20, 2016 #13 Share Posted September 20, 2016 Roland is no longer on the Jewel, his last cruise on the jewel was Sept. 3-10 (he was our Butler for this cruise) he was moved to one of the big ships (breakaway I believe) Link to comment Share on other sites More sharing options...
brittani299 Posted September 27, 2016 #14 Share Posted September 27, 2016 Not true... Just got off the jewel today and Roland was our butler. He is super awesome. This is the 2nd time we have had him. Link to comment Share on other sites More sharing options...
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