cruzinlisa Posted September 13, 2016 #1 Share Posted September 13, 2016 I know I will have to call on this eventually, but before I do, I was hoping for some assistance from my fellow cruise critic fans. On my Fantasy cruise last year, we did an on board booking for another cruise. Had not picked a date, so just put up the $200 deposit for an open booking. I think they are good for 2 years- right? it looks like Disney has priced us out and I don't see any possible way we are going to use that credit in the near future. I would like to just cancel it and get my money back. Can you just call and cancel it or do you have to wait until the 2 years is up? Do they refund it back to the card you used? I am pretty sure the card we used is paid off and has no balance, so we will end up with a credit and have to get it back from our credit card company- unless Disney would send us a check. Also, if your original cruise was through a TA and they listed that same TA on the future cruise credit, do you have to go through the TA. I never actually booked this cruise with the TA so I imagine they are not going to be to happy to help with this. Link to comment Share on other sites More sharing options...
Shmoo here Posted September 13, 2016 #2 Share Posted September 13, 2016 I know I will have to call on this eventually, but before I do, I was hoping for some assistance from my fellow cruise critic fans. On my Fantasy cruise last year, we did an on board booking for another cruise. Had not picked a date, so just put up the $200 deposit for an open booking. I think they are good for 2 years- right? it looks like Disney has priced us out and I don't see any possible way we are going to use that credit in the near future. I would like to just cancel it and get my money back. Can you just call and cancel it or do you have to wait until the 2 years is up? Do they refund it back to the card you used? I am pretty sure the card we used is paid off and has no balance, so we will end up with a credit and have to get it back from our credit card company- unless Disney would send us a check. Also, if your original cruise was through a TA and they listed that same TA on the future cruise credit, do you have to go through the TA. I never actually booked this cruise with the TA so I imagine they are not going to be to happy to help with this. You can cancel that booking at any time. If you used a TA to make it (or identified a TA when making the booking) they have to cancel it. Typically refunds go back to the method of payment. Link to comment Share on other sites More sharing options...
mrscutecuban Posted October 20, 2016 #3 Share Posted October 20, 2016 Disney only refunds to original form of payment. I tried every which way to get a check back from them for park tickets that were cancelled due to Hurricane and they stated no other option or don't give Disney credit either Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
juicyjuju Posted October 27, 2016 #4 Share Posted October 27, 2016 I'm struggling to get a refund right now on a deposit I made almost two years ago. I closed the CC account I used some time ago. You have to right a letter, with a copy of your driving license, stating you closed the account and fax it to (407) 566 3760. Except I can't get though on the fax line. They won't accept scans. They don't have any other fax number :eek: Bottom line, unless you are 99% sure you will rebook in 2 years, an onboard deposit isn't worth the hassle. Link to comment Share on other sites More sharing options...
knittinggirl Posted October 28, 2016 #5 Share Posted October 28, 2016 I don't know about closed credit cards. But we've gotten checks from credit card companies when we end up w/ a credit on the account. Happens a few times a year since I often will overestimate prepaying a bill before we leave on a cruise. Link to comment Share on other sites More sharing options...
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