Any Issues with Contacting Celebrations Support Team?

[absolutboy20]

I have a friend currently on the Crown Princess sailing and I wanted to gift him some liquor and treats. I tried calling the 800 number listed under their Gifts & Services section and kept getting the automated message stating they were currently closed, even though I was calling during the hours they state they are open. Had this happen on Saturday and Sunday. I finally just printed out the brochure order form and FAXED it in. I was hoping to see a pending charge on my CC today but nothing is showing up. Has anyone contacted them recently?

 

I don't want to place a phone order at this point as they may run my faxed form as well.

Edited October 24, 2016 by absolutboy20

[Colo Cruiser]

I have a friend currently on the Crown Princess sailing and I wanted to gift him some liquor and treats. I tried calling the 800 number listed under their Gifts & Services section and kept getting the automated message stating they were currently closed, even though I was calling during the hours they state they are open. Had this happen on Saturday and Sunday. I finally just printed out the brochure order form and FAXED it in. I was hoping to see a pending charge on my CC today but nothing is showing up. Has anyone contacted them recently?

 

I don't want to place a phone order at this point as they may run my faxed form as well.

 

I thought the order had to be completed a certain time before the cruise departed?

[happiness is cruising]

Go on the roll call... maybe someone else on the cruise can help you ..

 

 

Sent from my iPad using Forums

[absolutboy20]

I thought the order had to be completed a certain time before the cruise departed?

 

I've gifted in the past to Regal Princess after they have started their voyage. I had to telephone it in through their 800 Gift Services number at HQ and they stated it would take a couple of days (up to three days) for the guest to receive the present as the order list is uploaded once a day to the ship.

[Colo Cruiser]

I've gifted in the past to Regal Princess after they have started their voyage. I had to telephone it in through their 800 Gift Services number at HQ and they stated it would take a couple of days (up to three days) for the guest to receive the present as the order list is uploaded once a day to the ship.

 

 

Thanks.

I guess I am thinking of the old days before Princess improved their processing etc.

[Lucky TGO]

I always just called the Princess 800 number and they took care of it for me and I never had a problem. Good Luck.

Tony