Luggage Valet

[Teesull22]

Has anyone used this service?

[delidan]

If it's the one we used. we put our luggage the last night before Fort Lauderdale and it was at the San Francisco airport when we got there. No Problems.

[Lucky TGO]

My wife handles all the luggage I give her $10.00 :). Sorry I could not help my self. LOL

Tony

[jennypuccinelli]

My wife handles all the luggage I give her $10.00 :). Sorry I could not help my self. LOL

 

Tony

 

 

I hope you tip her well too ;)

 

 

Sent from my iPhone using Forums

[fishywood]

If it's the one we used. we put our luggage the last night before Fort Lauderdale and it was at the San Francisco airport when we got there. No Problems.

 

You are referring to EZCheck which delivers your luggage from the port to the airport and checks it on your flight for you. OP is asking about Luggage Valet which transports your luggage direct from your house to the ship (and reverse) via common carrier.

 

While offered by Princess Luggage Valet it is very rarely discussed on this board, usually due to the price being so out of proportion to what someone on a mainstream cruise line views as reasonable and also how restrictive the terms are on what can be packed: essentially clothing and shoes only, no electronics, jewelry or liquids of any kind (no cosmetics or perfume even in TSA approved sizes). You will find threads about how the service is from the approved carriers on the Luxury Cruise line boards.

[Pam in CA]

Luggage Valet is relatively expensive. I believe it's a minimum of $95/bag to transport it to/from your home to/from the ship. The people I've read using it were planning an extensive pre or post-cruise trip and didn't want to travel with their cruise clothes.

 

Very different from EZ Check b

[easyboy]

Has anyone used this service?

Can you describe the service you are referring to?

[caribill]

What Princess calls EZCheck is what Celebrity calls Luggage Valet.

 

So I am not sure which service the OP is asking about.

 

o Sending your luggage from your home address to ship and from ship to your home address

 

or

 

o Having your luggage get to your flight home and you pick it up at your home airport.

[Teesull22]

I asked about Luggage Valet, not EZCheck. Luggage Valet is complimentary with a Suite.

[odie1234]

From Princess.com FAQ

"Princess Luggage Valet delivers your bags from your home to your stateroom. No more hauling baggage through the airport, no more checking or standing in the crowd at the baggage claim. With Princess Luggage Valet you can enjoy the ultimate in ease and convenience when you travel. Make it a carefree escape with the new Princess Luggage Valet Service.

 

Princess Luggage Valet Service is provided by DHL Worldwide Express and Federal Express. Domestic and international shipping is available. Rates start as low as $90 US per piece each way for domestic express shipments and $250 US per piece each way for international. Rates are based on shipment size, weight and destination and include limited Shipment Value Protection. Reservations must be secured at least 35 days prior to your sailing date. Domestic shipments are typically scheduled for pick up 7 days prior to the sailing departure date and most international shipments are typically scheduled for pick up 14 days prior to the sailing departure date. Service is also available for post cruise shipping.

 

Serviceable Ports

 

Service is currently available for voyages embarking and disembarking in the following ports:

Athens (Disembarkation only) New York

Auckland San Juan

Barcelona Seattle

Civitavecchia Southampton

Copenhagen Stockholm

Dover Sydney

Dubai Vancouver

Ft. Lauderdale Venice

Los Angeles (Hawaii and Panama Canal voyages only) Whittier

Shipments

 

Shipments are limited to the shipping of luggage containing personal clothing and some sports equipment. Items such as toiletries, cosmetics, medication, vitamins, electronics and jewelry are prohibited. Keep these items in hand baggage and carry them personally. Garment bags are acceptable for shipment of clothing provided they fold in half, remain secured in that position, and resemble a piece of free standing luggage. Examples of sports equipment that are acceptable for shipment would include golf clubs, fishing poles and bicycles. It is the responsibility of the guest to ensure that all sports equipment is packaged appropriately. Sports items must be shipped in an appropriate special-purpose hard sided carrier/container. Note that storage onboard is limited and the shipment of some large shipments of sports equipment, such as bicycles, will be subject to availability.

 

Restrictions

 

Individual shipments may not exceed 108 inches per piece for combined length, width and height. Weight may not exceed 150 pounds per piece. Should an individual shipment exceed number of total inches or weight, additional fees will apply and we cannot guarantee timely delivery of shipment. Goods or items purchased during your travels may not be shipped via Princess Luggage Valet as they could be subject to duties and taxes. Any duties and taxes assessed by customs will be billed to you. Items such as cologne, perfume, lighters are prohibited as they are considered combustible. Shipments may not be locked as they are subject to inspection.

 

Shipment Value Protection

 

Type Cost Coverage (actual cash value)

Basic Value Protection Inclusive in standard rates Up to $2,000 per piece

Additional Value Protection $10 per piece Up to an additional $1,000 per piece

Princess Cruises will not be responsible for any damage to or loss of luggage or contents. The courier will not be held responsible for damage to guest's luggage (as it is considered the shipping container), loss of or damage to camera or electronic equipment, jewelry, cash, or other similarly fragile and valuable items. Valuable and fragile items should always be hand carried. When shipping valuable sports equipment, we strongly suggest purchasing additional Shipment Value Protection. While an itemized contents list is required for international shipments, we recommend that you prepare an itemized list for domestic shipments as well.

 

Any claims for loss or damage pertaining to covered items must be reported immediately to Princess Luggage Valet, who will initiate the claim with the courier. Claims must be submitted per the following schedule, based on the type of service purchased.

 

Courier Service Schedule

DHL Shipments 30 days from the date of pick-up

Federal Express Shipments 21 days from the date of delivery

Cancellation Policy

 

Schedule Cancellation Charge

From 60 days prior to sailing until your scheduled pick-up date $25

Once pick-up has been made 100%

How to Book Princess Luggage Valet

 

For rates, contact Princess Luggage Valet in the US or Canada at 800-399-7350 or email luggagevalet@princesscruises.com. Princess Luggage Valet agents are available to assist you Monday through Friday from 6 a.m. to 5 p.m. Pacific Standard Time (PST).

 

When requesting rates or reserving service, please be prepared to provide us with the following information:

 

Your Booking Number

Pre-cruise pick-up address and phone number

Post-cruise ship to address and phone number

Number of pieces to be shipped

Estimated weight of each piece

Declared value of each piece

Credit card for payment

How the Program Works

 

Once the reservation has been booked, we will provide you with the scheduled pick-up date for your luggage based on your cruise destination.

 

Prior to your scheduled pick-up date, we will mail you a packet containing the following items:

 

Airway bill for each piece of luggage to be shipped

Sturdy airway bill holders and ties for each piece

Customs forms to be completed for International shipments (International shipments also require a copy of your passport to accompany completed customs forms)

A return envelope for shipping copies of customs forms back to Princess Cruises

Detailed shipping instructions

Interior Luggage insert

Pre-cruise shipments will be picked up as scheduled and delivered to your stateroom on your day of embarkation.

 

For post-cruise shipments, you will be instructed to follow standard disembarkation procedures, which requires you to proceed through immigration and customs formalities. A drop-off area for Princess Luggage Valet will be located just outside the customs area. You will receive specific instructions onboard regarding your disembarkation and specific drop-off location, as this may vary from port to port.

 

Princess Luggage Valet is provided by DHL Worldwide Express and Federal Express. Rates include basic Shipment Value Protection. This luggage shipping service is for the personal luggage of Princess guests only. A complete list of items that cannot be shipped will be supplied, along with terms and conditions, upon reserving this service. Princess will not be responsible for any damage to or loss of luggage or contents. DHL will not be held responsible for damage to the shipping container, loss of or damage to camera equipment, jewelry, electronics, cash or similarly fragile or valuable items. Items such as cologne, perfume and lighters are prohibited, as they are considered combustible. DHL Worldwide Express is an independent company and is not owned or operated by Princess. Princess reserves the right to modify or withdraw this service at any time."

 

We will be using this service in Feb. Kind of worth the high cost to us as we have some physical limitations that make luggage handling problematic. I will report after our cruise how well it worked.

[fishywood]

I asked about Luggage Valet, not EZCheck. Luggage Valet is complimentary with a Suite.

 

Sorry to be the bearer of bad news but if you are referring to the benefit listed on the Suite Benefits flyer:

 

http://www.princess.com/downloads/pdf/ships/PrincessSuite_eFlyer.pdf

 

...the "Complimentary luggage valet" (note: uncapitalized) they are referring to is not the same as the "Luggage Valet" (capitalized) pre- and post-cruise shipping service. There was a long thread about this when the language was added to the Suite Benefits flyer; someone (or their TA) who called out Princess on this was told it only refers to some sort of preferential handling and delivery of your bags while onboard.

Edited December 16, 2016 by fishywood