NORO on current Equinox sailing ??

[Morgsmom]

Those of us traveling on the Equinox on 2 Jan (Monday)just got emails or texts regarding "intestinal illnesses" and "enhanced sanitation" at turnover.

 

Can anyone on the current sailing comment? Thanks in advance.

[ColoradoExceptInWinter]

We are also on the January 2, 2017, sailing on the Celebrity Equinox, and got the same call/text/emails. FWIW, Celebrity Equinox had an excellent rating by the CDC for 2016, so hopefully the delayed boarding (just half an hour?) will result in a very clean ship. I'd still expect salt and pepper shakers, etc, to be in short supply the first first days of our cruise.

 

That said, we would also love to hear details if anyone on board the Equinox now sailing from St. John to FLL would care to comment.

[sheilb4]

Hi. I am also on this sailing and did not receive any notifications at all.

Would you mind posting the alert you received..... thanks so much.

[rotoal]

Hi. I am also on this sailing and did not receive any notifications at all.

Would you mind posting the alert you received..... thanks so much.

 

Received this email around 8 PM this evening.

 

Dear Valued Guest,

 

We would like to provide you with important information regarding your upcoming sailing onboard Celebrity Equinox sailing from Fort Lauderdale on January 2nd, 2017.

 

During the current sailing, a small group of guests onboard experienced gastrointestinal illness. In an abundance of caution, we are currently conducting enhanced sanitizing onboard the ship and within the cruise terminal to help prevent any illness from affecting your cruise. Due to this extra cleaning and sanitizing, check-in for this sailing is expected to take place between 12:30 PM and 3:00 PM. In order to facilitate your check in process, we ask that you arrive at the Cruise Terminal according to the following designated times.

 

12:30 PM to 1:00 PM = Deck 9, 10 & 11

1:00 PM to 1:30 PM = Deck 8

1:30 PM to 2:00 PM = Deck 7

2:00 PM to 2:30 PM = Deck 6

2:30 PM to 3:00 PM = Deck 3

 

We apologize for this delay to your boarding process and we thank you for your understanding and patience. We look forward to welcoming you on board Celebrity Equinox.

 

Sincerely,

 

Celebrity Cruises

[sheilb4]

Received this email around 8 PM this evening.

 

Dear Valued Guest,

 

We would like to provide you with important information regarding your upcoming sailing onboard Celebrity Equinox sailing from Fort Lauderdale on January 2nd, 2017.

 

During the current sailing, a small group of guests onboard experienced gastrointestinal illness. In an abundance of caution, we are currently conducting enhanced sanitizing onboard the ship and within the cruise terminal to help prevent any illness from affecting your cruise. Due to this extra cleaning and sanitizing, check-in for this sailing is expected to take place between 12:30 PM and 3:00 PM. In order to facilitate your check in process, we ask that you arrive at the Cruise Terminal according to the following designated times.

 

12:30 PM to 1:00 PM = Deck 9, 10 & 11

1:00 PM to 1:30 PM = Deck 8

1:30 PM to 2:00 PM = Deck 7

2:00 PM to 2:30 PM = Deck 6

2:30 PM to 3:00 PM = Deck 3

 

We apologize for this delay to your boarding process and we thank you for your understanding and patience. We look forward to welcoming you on board Celebrity Equinox.

 

Sincerely,

 

Celebrity Cruises

 

Thank you so much for posting. Still not received any communication, so am thankful to you guys on CC or or would have had a very long wait at the port!!!

[cruisequeen4ever]

How sad! We were in Antigua with this ship on 12/30. We had a blast with a horn war and cheers of "Happy New Year" back and forth across the dock as she sailed away! Hope the current sailing is nice and healthy!

 

 

Sent from my iPhone using Forums

[dodger1964]

We sailed on Summit 2016 Christmas cruise. Cruise before us had noro outbreak. I received email and voice mail warning not to come to the ship until after 2pm.

 

We couldn't serve ourselves in buffet until day 4 (i think it was day 4??). It really wasn't a big deal...they had plenty of staff to grab our food and water/coffee at the stations.

 

I heard there were many people that showed up to board at the usual early time and had a long HOT wait. I doubt all passengers actually had notification reach them...and I'm sure others got the notification and just ignored it and thought they could board at usual time. We had a 4pm hotel check out time and left our room at exactly 4pm! It worked great for us.

 

 

here was the email we received:

Dear Traveler,

We are writing to provide you with important information regarding your clients booked on the Celebrity Summit sailingout of San Juan, Puerto Rico on December 24, 2016.

During its currentsailing, guests onboard the Celebrity Summit experienced gastrointestinal illness. In an abundance of caution, we are conducting enhanced sanitizing onboard the ship and within the cruise terminal to help prevent any illness from affecting the cruise.

Because of this extra cleaning and sanitizing, check-in for this sailing is expected to take place between 2:00 PM and 7:00 PM. We ask that guests not arrive to the terminal before 2:00 PM as seating is limited.

If you have any questions or concerns, please do not hesitate to contact your Cruise Specialist Debbie or one of our Customer Service Team Members at 800.733.2048 for assistance. Thank you again for your business. Have a great day!

[land_8234]

I sailed on the Equinox in Feb 2015 and the sailing before ours had cases of Noro on it. Our boarding was delayed but when we arrived at the Pier it seemed no different than any other boarding I've experienced. It was organized and the line moved quickly. We were on the ship within 30 minutes.

 

We had no salt & pepper on the tables, no menus and had to be served at the buffet, but overall I think boarding a ship that had had an EXTREME DEEP CLEAN is a great thing!!! Probably never been on a cleaner ship!! It just requires some patience and for some people that comes in short demand!

[Medic5emt]

Just an FYI. Central Ohio has a regional out break of Norovirus starting in the last week.

[Silver Anniv]

Just an FYI. Central Ohio has a regional out break of Norovirus starting in the last week.

 

I was on the Jan 2 cruise and 4 of us from Columbus OH, we were not sick at all, but I do want to share a couple of things I witness within a few hours of being on the ship Jan 2nd.

 

#1 was in the Oceanview Café women's bathroom and saw a Celebrity staff use the restroom and leave without washing hands!

 

#2 a couple hours later, went to the Slushy Bar to get a cool drink and saw the bartender wipe his nose with his bare hand and continue to make a drink! I immediately left and didn't return the whole cruise.

 

We called guest relations and they blew it off as no big deal. We were not happy with how they handled these two situations. and that's just what we saw, who knows what else was going on that we didn't see.