mrlevin Posted March 19, 2017 #1 Share Posted March 19, 2017 are excursions not available until Monday? We have waited 18 days after booking excursions for first part of our combined voyage; only to wake up early and find out that the excursions for the second part are still not available. Does Regent only open excursions manually during work week? Or, is it something simple like needing to log off from site; make two full circumnavigations of my house; change chairs; and then log back in? :D Marc Link to comment Share on other sites More sharing options...
flossie009 Posted March 19, 2017 #2 Share Posted March 19, 2017 If the two segments were booked as a single cruise (i.e. one booking number) then you should have been able to book all excursions for both segments at the same time However others have reported difficulties with the website, particularly for restaurant reservations If the two segments were booked as a Back-to-Back (two booking numbers) then you would have to wait for the second segment to open up. I understood this to be automatic at midnight EST If you have no joy today (Sunday) I would ring Regent on Monday with your list of requirements Link to comment Share on other sites More sharing options...
mrlevin Posted March 19, 2017 Author #3 Share Posted March 19, 2017 If the two segments were booked as a single cruise (i.e. one booking number) then you should have been able to book all excursions for both segments at the same timeHowever others have reported difficulties with the website, particularly for restaurant reservations If the two segments were booked as a Back-to-Back (two booking numbers) then you would have to wait for the second segment to open up. I understood this to be automatic at midnight EST If you have no joy today (Sunday) I would ring Regent on Monday with your list of requirements Unfortunately these aren't the rules (in affect now). I have called Regent on two occasions regarding second part of my single booking number trip and they have said i have had to wait until 240 days before start of second part. In fact, the actual excursions (i.e., ability to get full list by email) was not even available until yesterday (I even called Friday to ask for list and wasn't available). I will ring Regent when they open in the morning (I will also try again later today online) but I am curious if this is a normal occurrence; i.e., no excursion booking openings on Sunday. Marc Link to comment Share on other sites More sharing options...
nuneham Posted March 21, 2017 #4 Share Posted March 21, 2017 Our 240-day window should have opened on Saturday - nothing listed. We were advised that the issue could not be resolved before the beginning of the working week. On Monday some appeared but not all. That remains the case. We understand from Regent UK that there is at least one other cruise with none listed - yours? We could not view the excursions ahead in My Account, but we could see them by googling the cruise & accessing them from there. At least that way we could produce a wish list. Good luck! Link to comment Share on other sites More sharing options...
Travelcat2 Posted March 21, 2017 #5 Share Posted March 21, 2017 It does sound as if Regent is having problems with their website (not unusual for excursions that seem to change a lot right before they open to passengers). It has been our experience that when the site is working, you can book any day of the week - even on holidays. I guess I'll learn in about 10 1/2 hours whether or not excursions for our November cruise will open on time. Link to comment Share on other sites More sharing options...
mrlevin Posted March 21, 2017 Author #6 Share Posted March 21, 2017 Our 240-day window should have opened on Saturday - nothing listed. We were advised that the issue could not be resolved before the beginning of the working week. On Monday some appeared but not all. That remains the case. We understand from Regent UK that there is at least one other cruise with none listed - yours? We could not view the excursions ahead in My Account, but we could see them by googling the cruise & accessing them from there. At least that way we could produce a wish list. Good luck! Our opened Monday afternoon; after two not so fruitful calls to Regent including one agent who took down my list of cruises and said she would book them when opened. Later in afternoon i saw they were open (and unbooked) so I booked them myself. With today's technology, no reason they would need human in the loop; they should open at midnight UTC or midnight eastern the same way flights do. Marc Link to comment Share on other sites More sharing options...
Travelcat2 Posted March 22, 2017 #7 Share Posted March 22, 2017 Our opened Monday afternoon; after two not so fruitful calls to Regent including one agent who took down my list of cruises and said she would book them when opened. Later in afternoon i saw they were open (and unbooked) so I booked them myself. With today's technology, no reason they would need human in the loop; they should open at midnight UTC or midnight eastern the same way flights do. Marc Don't they need someone to add/delete/correct excursions that will be offered 240 days from now? In any case, I'm anxiously awaiting the opening of our excursions in 3 hours and 18 minutes (but whose counting?) Link to comment Share on other sites More sharing options...
mrlevin Posted March 22, 2017 Author #8 Share Posted March 22, 2017 Don't they need someone to add/delete/correct excursions that will be offered 240 days from now? In any case, I'm anxiously awaiting the opening of our excursions in 3 hours and 18 minutes (but whose counting?) Humans could have done that a week in advance. Again, Regent doesn't seem to believe in systems engineers. Marc Link to comment Share on other sites More sharing options...
nuneham Posted March 22, 2017 #9 Share Posted March 22, 2017 Ours are still not open for all ports. Link to comment Share on other sites More sharing options...
Travelcat2 Posted March 22, 2017 #10 Share Posted March 22, 2017 Our excursions opened on time last night (9:00 p.m. west coast time) but a couple of the ports that previously had excursions no longer have them. There were quite a few changes from what was showing up prior to being able to book. We'll keep an eye on them to see when excursions for those ports will be added. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now