Seaside maid Posted May 22, 2017 #1 Share Posted May 22, 2017 This is a long shot but some one may be able to help. Just returned from Thomson Dream. On board I bought a watch. Got it home to find it doesnt work. Any suggestions what I can do. Many thanks Link to comment Share on other sites More sharing options...
Pensioncruiser Posted May 22, 2017 #2 Share Posted May 22, 2017 Sounds like a good reason to book another cruise to return it 😁 but seriously if you have the receipt and it's a good brand you could try a high Street jeweler, it may just be a new battery ask at Timsons to check it. Sent from my b1-720 using Forums mobile app Link to comment Share on other sites More sharing options...
Seaside maid Posted May 22, 2017 Author #3 Share Posted May 22, 2017 Disappointed with the Dream in all honesty. It was £100 so not a cheap one. I was frightened to do that in case it invalidate the warranty. Link to comment Share on other sites More sharing options...
Vitalsign Posted May 22, 2017 #4 Share Posted May 22, 2017 You should have got a guarantee with the watch and so along with your receipt I would send it to the manufacturer or address on the guarantee - after you've rung Thomson to see what they say of course - which should be interesting!! Not sure but someone else should know where to ring - after cruise services maybe? Link to comment Share on other sites More sharing options...
kruzseeka Posted May 22, 2017 #5 Share Posted May 22, 2017 I bought a watch on board another ship. The receipt was the guarantee and the company named on the receipt was a Bristol firm with it's address listed and not the cruise line. The shops/spas etc are just franchises. Have you got the receipt and does it have a firm and/or address? If so I think you need to contact them. Link to comment Share on other sites More sharing options...
Seaside maid Posted May 23, 2017 Author #6 Share Posted May 23, 2017 I have the receipt but all it has on it is "Thomson Dream. Broad Street shops". Any how been on to my local Thomson shop this morning and they have given me an email address to try. Watch this space Link to comment Share on other sites More sharing options...
stephen@stoneyard.co.uk Posted May 23, 2017 #7 Share Posted May 23, 2017 I thought Harding Retail (or Harding Bothers) based in Bristol ran the shops on the ships for UK based lines. A bit of googling might bring up a customer service contact. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
kruzseeka Posted May 23, 2017 #8 Share Posted May 23, 2017 I thought Harding Retail (or Harding Bothers) based in Bristol ran the shops on the ships for UK based lines. A bit of googling might bring up a customer service contact. Sent from my iPhone using Forums Thats the one! Just looked out my receipt and the details are: Harding Bros (Retail) Bristol BS11 8DD Customer SVS (? Services?) +44 (0)117 982 5961 Aftersales, UK@HARDINGBROS.CO.UK Hope this is the same firm as you will be able to contact them directly. You could ring and ask if they have a shop on the Dream to confirm or eliminate. Good luck. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now