madimorg Posted May 27, 2017 #1 Share Posted May 27, 2017 This is my first time in a suite. I've heard people say, that about a week prior to the cruise, that they received a call from a suites representative. I haven't heard from anyone and I do have a few items I wanted to discuss/arrange. Can someone share the contact information so that I can contact them if I don't hear from them in the next few days. My sailing is June 4. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Geema Posted May 27, 2017 #2 Share Posted May 27, 2017 Typically you don't hear from them until the week before. At least that's been our experience with suites. Link to comment Share on other sites More sharing options...
madimorg Posted May 27, 2017 Author #3 Share Posted May 27, 2017 Since my ship leaves a week from tomorrow I figured I'd be last week. Thank you, maybe this week is the one. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
constable145 Posted May 27, 2017 #4 Share Posted May 27, 2017 This is my first time in a suite. I've heard people say, that about a week prior to the cruise, that they received a call from a suites representative. I haven't heard from anyone and I do have a few items I wanted to discuss/arrange. Can someone share the contact information so that I can contact them if I don't hear from them in the next few days. My sailing is June 4. Sent from my iPhone using Forums Typically you get an email from the concierge about a week prior to departure. I don't recall hearing about people getting a phone call. Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
madimorg Posted May 27, 2017 Author #5 Share Posted May 27, 2017 Typically you get an email from the concierge about a week prior to departure. I don't recall hearing about people getting a phone call. Sent from my Nexus 6P using Tapatalk Oh perfect. Thank you. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cb at sea Posted May 27, 2017 #6 Share Posted May 27, 2017 And, if for some reason you don't hear in advance, you can certainly get things straight once onboard. Not a problem. Link to comment Share on other sites More sharing options...
Passing Lane Posted May 27, 2017 #7 Share Posted May 27, 2017 You have to have a higher class of suite for contact. I suggest you call a customer service person, the phone number is on the web site. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Tiggercat Posted May 27, 2017 #8 Share Posted May 27, 2017 This is my first time in a suite. I've heard people say, that about a week prior to the cruise, that they received a call from a suites representative. I haven't heard from anyone and I do have a few items I wanted to discuss/arrange. Can someone share the contact information so that I can contact them if I don't hear from them in the next few days. My sailing is June 4. Sent from my iPhone using Forums We are sailing on June 4 as well and are in a Crown Loft suite. I contacted the concierge because I had questions about the new Ultimate dining package and he (Dexter) quickly got back to me. He said that he could not book any of the reservations that I wanted to make until one week before we sail, so I assume he will contact me in the next few days about it. His email is AL_concierge01@rccl.com if you want to reach out to him. Link to comment Share on other sites More sharing options...
constable145 Posted May 27, 2017 #9 Share Posted May 27, 2017 You have to have a higher class of suite for contact. I suggest you call a customer service person, the phone number is on the web site. Sent from my iPhone using Forums Yes a grand suite qualifies. You get an email from the concierge. Sent from my Nexus 6P using Tapatalk Link to comment Share on other sites More sharing options...
madimorg Posted May 27, 2017 Author #10 Share Posted May 27, 2017 Yes a grand suite qualifies. You get an email from the concierge. Sent from my Nexus 6P using Tapatalk Oh good, I thought our Grand Suite qualified. Was concerned for a second when someone said it didn't. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Bellalago Breeze Posted May 27, 2017 #11 Share Posted May 27, 2017 We were in a grand suite last year on Allure and never received an email or phone call. I emailed the Concierge, Dexter, a week in advance with a couple of requests. Luckily, the first day of the cruise I checked and Dexter had never received my email! So I would recommend that whether you communicate with him before the cruise or not, check as soon as you can to make sure everything is in place as requested. Link to comment Share on other sites More sharing options...
madimorg Posted May 28, 2017 Author #12 Share Posted May 28, 2017 We were in a grand suite last year on Allure and never received an email or phone call. I emailed the Concierge, Dexter, a week in advance with a couple of requests. Luckily, the first day of the cruise I checked and Dexter had never received my email! So I would recommend that whether you communicate with him before the cruise or not, check as soon as you can to make sure everything is in place as requested. Thank you, I will definitely do that. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
madimorg Posted May 28, 2017 Author #13 Share Posted May 28, 2017 I got the email today. [emoji16]. Thank you again for the answers. One week from today I'll be in Allure for my second time. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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