NCL Website and 2 Cruises

[jinteso]

I have 2 cruises booked. 1 is paid in full, the other has a balance. The website will not show me the payment option for the one with a balance, only for the one without a balance. I know I can (and will) call NCL, but has anyone else ever seen this? The website doesn't even show me the balance due. TIA

[GeezerCouple]

I have 2 cruises booked. 1 is paid in full, the other has a balance. The website will not show me the payment option for the one with a balance, only for the one without a balance. I know I can (and will) call NCL, but has anyone else ever seen this? The website doesn't even show me the balance due. TIA

 

That cruise where you cannot see the balance... did you make that using a travel agent by any chance?

If so, that's the reason. NCL wouldn't be privy to what you paid or what payment schedule might exist.

[Socalev]

Yes, my march 2019 cruise will not allow me to make a payment. I booked thru CAS, used cruise next coupons, and paid a large deposit because it's a suite cabin. I have another cruise to pay for so I wasn't too concerned about payment now.

 

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[khaide612]

I have been told there is a glitch in the system. That sometimes the payment option is there and sometimes it is not. My last 2 cruises it was not but my upcoming did have the option. My sister did not have the option to pay online for her cabin. My sister & I are sailing together but in separate cabins (same cruise, same date) and I booked both cabins through the same phone call via Casinos at Sea.

[jinteso]

That cruise where you cannot see the balance... did you make that using a travel agent by any chance?

If so, that's the reason. NCL wouldn't be privy to what you paid or what payment schedule might exist.

 

No. Both were booked through NCL within 3 days of each other.

[jinteso]

Yes, my march 2019 cruise will not allow me to make a payment. I booked thru CAS, used cruise next coupons, and paid a large deposit because it's a suite cabin. I have another cruise to pay for so I wasn't too concerned about payment now.

 

Mine was through CAS too. No cruise next coupons though. Both of mine are suites. Since the first one is paid off, I want to pay the second one off before retirement in December.

[jinteso]

I have been told there is a glitch in the system. That sometimes the payment option is there and sometimes it is not. My last 2 cruises it was not but my upcoming did have the option. My sister did not have the option to pay online for her cabin. My sister & I are sailing together but in separate cabins (same cruise, same date) and I booked both cabins through the same phone call via Casinos at Sea.

 

Based on the answers, it almost appears to be a glitch with the CAS software only since all of our cruises were booked through them.