Excursion Credit

[penwah2002]

Quick question. My MIL asked me if they pre-book an excursion and find they can't go on it due to health concerns is that money refundable?

 

Thanks everyone.

[tomberly]

Yes it is refundable. Make sure to read the fine print of each excursion as some may have different cancellation policies.

 

 

 

WHY BOOK WITH US?

 

 

We work with reputable, local tour operators to offer you a wide variety of excursions to choose from, in every port you’ll visit.

Flexibility & Convenience

We offer you flexibility, convenience and peace of mind.

• Dedicated pre-cruise and onboard specialists are available to assist you
  
• Convenience of one-stop shopping for all of the ports you’ll be visiting
  
• Flexibility to modify or cancel excursions without penalty up to 48 hours prior to arrival into port. Any exceptions are noted in the tour descriptions.
  
• In the event that your tour is delayed, we’ll hold the ship for you
  
• All tour operators are fully insured
  

Book Early

Our most popular tours sell out quickly so we recommend that you book early to avoid disappointment.

[CostaFortune]

Most cruise companies will reimburse for valid reasons up to 24 hrs in advance as they, in turn, book through a company, so need to let them know.

If you're too ill then only that person will get reimbursed.

To be honest, every excursion we booked through NCL cruise lines, we complained about the day after for various reasons (5 cruise lines in port in Athens so thousands of passengers gridlocked in coaches! Distance between knees and seat in front was zero as lady had it reclined and I'm a big lady, not long had knee replacement so was in pain all the way to Sorrento and back 1.5 hrs each way. Was in tears by the time we got back to port in Naples [emoji22] and that's a poo hole too!

We booked our own excursions in Croatia on the day and it was the best day of 11. I don't often by from street traders but nice girl sold us tickets to be driven to the top of the mountain where Game of Thrones was filmed and we were taken in a lovely spacious black, 8 seater car that the doors slide, was fab! We stopped at the Panorama Restaurant and I just had time to order a pot of tea and take a video of the 180 degree view, and it was time to go. But you can eat there.

We also walked the castle walls to the harbour and bought a return ferry to the island of Lokrum. Again was great, no inhabitants, just a cafe where we stopped for a coffee and a coke. Roaming free were peacocks, rabbits, hedgehogs etc.

 

Hope this is some help and not too much information. [emoji51]

 

 

Sent from my iPhone using Tapatalk

[zqvol]

Quick question. My MIL asked me if they pre-book an excursion and find they can't go on it due to health concerns is that money refundable?

 

Thanks everyone.

 

The answer is maybe.

 

The determining factor is when you cancel.

 

 

 

Refunds and Cancellation Fees

 

Most tours may be cancelled one day or more prior to sailing, any exceptions to this are noted in the tour descriptions on NCL.com. Tour cancellations which occur one day or more prior to sailing shall automatically receive a full refund on the credit card used to purchase such shore excursion tour, unless the tour has a more restrictive cancellation policy or unless a balance remains due to be paid on the guest’s reservation. In order to receive a full refund a guest must cancel their reservation on a shore excursion tour, one or more days prior to sailing. If a guest cancels a shore excursion tour reservation within the cut-off window (one day or more prior to sailing) a full refund shall be posted to the credit card used regardless of whether or not the individual who made the purchase is sailing. Please allow 7-10 business days for the credit to post to the credit card account. Shore excursion tours can be cancelled prior to the start of the sailing by contacting a Shore Excursion Agent at 1.866.625.1167.

 

In the instance that a tour cancellation is made by a guest outside of the cut-off date for such cancellations, the guest must request to cancel such shore excursion tour with the Shore Excursion Manager onboard. Once onboard, any refunds will be made to the onboard folio account of the Shore Excursion order contact person, not the original credit card used to secure the online order. This applies even in the event that shore excursions were purchased as a gift by someone who is not sailing. In the instance that at the end of the sailing, any onboard credit remains unused at the end of your sailing, such credit shall be refunded via check in the name of the Shore Excursion order contact person. Payment of the refund check will be mailed following sailing to the individual listed as the Shore Excursion order contact person.

 

 

All tours cancelled by guests less than 48 hours prior to arrival in the port where the tour is scheduled to operate are non-refundable. Please note that certain tours, such as overland tours, customized tours and tours with theater performances or special events may be subject to different cancellation fees. Check with the Shore Excursion Desk for details. If a flight departure is cancelled due to weather by the flight company in conjunction with the Shore Excursion Manager, a full credit will be provided. You can cancel a tour by returning the tour ticket to the Shore Excursion Desk and advising the staff of the cancellation. Refunds will be credited to the guest's onboard account.

It should be noted that in the instance that an online booking for a shore excursion is made and a balance remains on guest’s reservation, payment made for the online booking shall be applied to the remaining balance on guest’s reservation. In the instance a guest requests to cancel a shore excursion reservation and a balance remains due on the guest’s reservation, the online booking refund will not be made to guest until full payment of the reservation is received.

 

 

https://www.ncl.com/terms/shorex-dining-entertainment-spa

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[BirdTravels]

For most tours, you can cancel up to 48 hours before the tour. If you cancel before sailing, you get a refund on your credit card. If you cancel on board, you get an on board credit.

 

NOTE: there are exceptions. For example, flight tours (helicopters and float planes) usually have to be cancelled before the cruise. Alnong with specific limited capacity tours like a private driver.