Reina del Mar Posted October 17, 2017 #1 Share Posted October 17, 2017 Cruising on Discovery 2, soon to be Marella 2 .(Canaries) Please can anyone tell us price of wifi packages ? Many thanks. Link to comment Share on other sites More sharing options...
Reina del Mar Posted October 20, 2017 Author #2 Share Posted October 20, 2017 I phoned Thomson as no one had replied. First customer service agent said it was free. She gave other incorrect information which led to me phoning back and asking for confirmation. Second agent did not seem to know the answer either, she eventually phoned her supervisor and came back with following : One day, 300mb £15 3 days 800mb £25 Week 1200mb £49 Hope this is helpful. Link to comment Share on other sites More sharing options...
Chill500 Posted October 20, 2017 #3 Share Posted October 20, 2017 My experience calling their customer service is pretty poor, You get through to a call centre in South Africa and they have access to exactly the same info as on the Thompsons website. Link to comment Share on other sites More sharing options...
AlanCruise Posted October 21, 2017 #4 Share Posted October 21, 2017 There are various discussions on this in the Facebook group "Marella Discovery 2 (Tui Discovery 2)" Most conclude its not worth it and quality is poor. If you are in Canaries (Part of spain) then remember that roaming charges are abolished in the EU so you get your home package on phones. But do ensure that you don't keep data roaming on when at sea as when out of range of land you connect to the ships satellite service which will charge. Link to comment Share on other sites More sharing options...
Southendweather Posted October 24, 2017 #5 Share Posted October 24, 2017 I phoned Thomson as no one had replied. First customer service agent said it was free. She gave other incorrect information which led to me phoning back and asking for confirmation. Second agent did not seem to know the answer either, she eventually phoned her supervisor and came back with following : One day, 300mb £15 3 days 800mb £25 Week 1200mb £49 Hope this is helpful. The £49 confirms something I read some months ago, what I wasn't aware of was the 1200mb (1.2Gig). It will always be slow cpmpared to home, but last time I was on P&O it cost me £130, the mid package that does me, for two weeks, so Thomson is a little cheaper atm. What I need to do now is try to work out how many Gig I would use for what I use it for...:') Regarding Data Roaming on your phone, I forgot one night to turn it off and two emails that came through cost me £7... I currently have a 'Three' package which your data allowance can be used in most European Countries. Keith (Southend) Link to comment Share on other sites More sharing options...
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