Credit on account at end of week

[Computer Nerd]

Non-refundable OBC should be withdrawn through the use of your S&S card in the Casino. Put the card in a machine and take the money from your S&S account into the machine. Depending on how much it is, you can play it or put it on your card. Then take your card to the Casino cage and cash it in. Never let it sit there and be lost.

 

I do that with all OBC so I don't have to worry about standing in line to get my money back. Just make sure my bill is slightly positive. Doesn't matter to me if they have to process my CC for a $2 total cruise bill. :D

[courtlynndear]

They will mail a check 7-10 business days after you leave if the amount is above $10. Anything under $10 and not claimed when leaving the ship will be donated to St. Judes.

[Retired_to_Cruise]

Yes, taking the time to go to and stand in line to get a refund is jumping through hoops. And yes, it is a business' responsibility to return refunds without a customer specifically asking. They do it for a $10.01 refund but not for a $9.99 refund.

 

It used to be $5. Now it's $10. What if they changed it to $100 or $1,000??? Whether it's a penny or a million dollars, it's still my hard earned money and Carnival has no right to give it to someone else without my approval. It should not be flipped to where I have to give my approval to have my money returned.

 

Why don't you check the T.V. or the hub app to see how much you have left on your account just before you cash in your S&S at the Casino on the last night. Transfer the remaining dollars to you S&S card and then cash the card out. Take responsibility for your money. Do not expect someone else to do it. Carnival is very clear on what they will do with $10.00 or less. If you do not like that policy, then take the initiate to get you own money back. If you don't then you have accepted Carnival's policy and should live by the results. Yes, it is still your "hard earned money" but, you have tacitly accepted Carnival's solution should you chose not to manage your "hard earned money."

[Retired_to_Cruise]

Obviously anyone requesting a refund will wait until the last day of the cruise to request said refund. Have you ever seen the line at Guest Services on the last day? I waited in one of those lines on the last day to request my refund. There was one person working the desk. I was in line for over an hour. Not the way I wanted to spend the last day of my vacation, but I also didn't want to wait two weeks for my refund.

 

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Transfer it to your S&S card in the casino and cash it out. That's what those who wear their big boy pants do.

[firemanbobswife]

Why don't you check the T.V. or the hub app to see how much you have left on your account just before you cash in your S&S at the Casino on the last night. Transfer the remaining dollars to you S&S card and then cash the card out. Take responsibility for your money. Do not expect someone else to do it. Carnival is very clear on what they will do with $10.00 or less. If you do not like that policy, then take the initiate to get you own money back. If you don't then you have accepted Carnival's policy and should live by the results. Yes, it is still your "hard earned money" but, you have tacitly accepted Carnival's solution should you chose not to manage your "hard earned money."

 

I've done that too, but I've also had to add some money to my account the last night to make sure it would be over $10 because a drink that I had in the MDR didn't show up on my folio by the time I was going to bed. I knew that if I left it as is I wouldn't get anythng and if I totally cashed out that I would be short and would have gotten the buzzer on the way off the ship. I did get my check in the mail shortly after my cruise by doing that.

 

They should give me ALL of my money back or at least give me an option of donating it. Online check in would be a good place to have you make your selection when you set up your account. Besides, you can't add change to a slot machine - such as $5.81 on to your account in the casino, only round numbers. And if I remember right, it's only $10 or more so if you have $9 left, that won't work.

[Computer Nerd]

Why don't you check the T.V. or the hub app to see how much you have left on your account just before you cash in your S&S at the Casino on the last night. Transfer the remaining dollars to you S&S card and then cash the card out. Take responsibility for your money. Do not expect someone else to do it. Carnival is very clear on what they will do with $10.00 or less. If you do not like that policy, then take the initiate to get you own money back. If you don't then you have accepted Carnival's policy and should live by the results. Yes, it is still your "hard earned money" but, you have tacitly accepted Carnival's solution should you chose not to manage your "hard earned money."

 

If you had gotten to post #26 before responding you will notice I do exactly that. I usually have a couple of dollar positive final bill so that I don't have to waste my time getting a refund of my money. I'm all about personal responsibility but I also think it's irresponsible....to the point of theft....that someone should have to jump through hoops to get their own money back. Silence should not be considered permission to steal.

[Retired_to_Cruise]

I've done that too, but I've also had to add some money to my account the last night to make sure it would be over $10 because a drink that I had in the MDR didn't show up on my folio by the time I was going to bed. I knew that if I left it as is I wouldn't get anythng and if I totally cashed out that I would be short and would have gotten the buzzer on the way off the ship. I did get my check in the mail shortly after my cruise by doing that.

 

They should give me ALL of my money back or at least give me an option of donating it. Online check in would be a good place to have you make your selection when you set up your account. Besides, you can't add change to a slot machine - such as $5.81 on to your account in the casino, only round numbers. And if I remember right, it's only $10 or more so if you have $9 left, that won't work.

 

So if you had a credit card attached to your account, then you could make sure that the ball was in their court. If you are watching your account down to the penny as your are suggesting, then make sure you overspend it by a few dollars and they will have to spend the money to get it from your credit card company. There are many easy ways to do this. A little creativity and what you are pretending is a big problem will not even occur. And this inane thread would never have to be here.

[Retired_to_Cruise]

If you had gotten to post #26 before responding you will notice I do exactly that. I usually have a couple of dollar positive final bill so that I don't have to waste my time getting a refund of my money. I'm all about personal responsibility but I also think it's irresponsible....to the point of theft....that someone should have to jump through hoops to get their own money back. Silence should not be considered permission to steal.

 

I read your post. And my real question is why are you complaining about a situation that you claim doesn't ever affect you. You should be telling the other posters how you take the situation you are complaining about out of Carnival's hands and never have to worry about it, ever, ever, ever again.

[firemanbobswife]

So if you had a credit card attached to your account, then you could make sure that the ball was in their court. If you are watching your account down to the penny as your are suggesting, then make sure you overspend it by a few dollars and they will have to spend the money to get it from your credit card company. There are many easy ways to do this. A little creativity and what you are pretending is a big problem will not even occur. And this inane thread would never have to be here.

I don't give them a credit card. My accounts are strictly cash so it is a problem for me - no pretending involved.

[LibratPDX]

On my last three cruises I received reimbursement for my overage within a week. The last one was a gift card Fed-Exed to me in just a few days, the two before that were checks received exactly a week from my cruise. I almost always fund my on board account with gift cards.

[Retired_to_Cruise]

I don't give them a credit card. My accounts are strictly cash so it is a problem for me - no pretending involved.

 

Then you are making it the problem. Really simple solution - credit card. Why don't you do that?

[firemanbobswife]

Then you are making it the problem. Really simple solution - credit card. Why don't you do that?

 

No need to. My account is funded via discounted gift cards and a little cash if needed. No erroneous charges after I leave the ship, and less chance of fraud. And before you say that will never happen, it does. Lots of times people have been charged for towels which they never took, and before the minibars we’re emptied those too. That’s why I had the contents removed upon arrival. However, one RS refused to so I had him lock it. I wasn’t happy because I like to use it to keep things in. Nothing you can do about the towel situation, though.

 

I am not creating a problem - Carnival is by donating MY money. Gotta love blaming the consumer, huh?

[Retired_to_Cruise]

No need to. My account is funded via discounted gift cards and a little cash if needed. No erroneous charges after I leave the ship, and less chance of fraud. And before you say that will never happen, it does. Lots of times people have been charged for towels which they never took, and before the minibars we’re emptied those too. That’s why I had the contents removed upon arrival. However, one RS refused to so I had him lock it. I wasn’t happy because I like to use it to keep things in. Nothing you can do about the towel situation, though.

 

I am not creating a problem - Carnival is by donating MY money. Gotta love blaming the consumer, huh?

 

So you are saying that you make sure that your S$S account is always at zero when you leave the ship. So, what is the problem? If that is the case Carnival would never be giving "your money" to a charity without your permission.

 

But. should that ever happen, there is a very simple solution. If you have the right kinds of credit cards, you just dispute the charges you consider to be incorrect. The credit card company deals with the vendor to resolve the dispute. If the dispute cannot be resolved, these kinds of cards pay the charge (up to a certain amount) and you are off the hook. Think of the time that would save you!

Edited December 4, 2017 by Retired_to_Cruise

[Eggfrmr]

Then you are making it the problem. Really simple solution - credit card. Why don't you do that?

In my case, I am from Canada and my cc charges a fee for foreign currency charges, on top of the current exchange rate. I bought US dollars when the exchange was more favourable, and so I also use a cash only on board account.

 

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[firemanbobswife]

So you are saying that you make sure that your S$S account is always at zero when you leave the ship. So, what is the problem? If that is the case Carnival would never be giving "your money" to a charity without your permission.

 

But. should that ever happen, there is a very simple solution. If you have the right kinds of credit cards, you just dispute the charges you consider to be incorrect. The credit card company deals with the vendor to resolve the dispute. If the dispute cannot be resolved, these kinds of cards pay the charge (up to a certain amount) and you are off the hook. Think of the time that would save you!

 

The problem is that I shouldn’t have to go to GS for an amount left on my account of less than $10. If I want to make a charitable contribution, then it should be my choice by selecting an option to do so and I should get a receipt for it to deduct it from my taxes. Instead Carnival adds up all the leftover change that guests give them and gets their tax write off I’m guessing.

 

I shouldn’t have to do anything to be refunded MY money no matter what the amount. Just as I shouldn’t have to have a credit card on file and buy something extra just so I don’t have to forfeit my money and then have to possibly waste time after my cruise to get it resolved with the CC company. Kind of defeats the purpose of doing a cash account.

 

When I overpaid my AT&T bill at the end of my contract, they didn’t give it to charity. I got a check in the mail. Why should a cruise ship be any different?

[Retired_to_Cruise]

The problem is that I shouldn’t have to go to GS for an amount left on my account of less than $10. If I want to make a charitable contribution, then it should be my choice by selecting an option to do so and I should get a receipt for it to deduct it from my taxes. Instead Carnival adds up all the leftover change that guests give them and gets their tax write off I’m guessing.

 

I shouldn’t have to do anything to be refunded MY money no matter what the amount. Just as I shouldn’t have to have a credit card on file and buy something extra just so I don’t have to forfeit my money and then have to possibly waste time after my cruise to get it resolved with the CC company. Kind of defeats the purpose of doing a cash account.

 

When I overpaid my AT&T bill at the end of my contract, they didn’t give it to charity. I got a check in the mail. Why should a cruise ship be any different?

 

The average cost for a business to create and send a check in the U.S today is $5.91. Nuf said.

[Computer Nerd]

I read your post. And my real question is why are you complaining about a situation that you claim doesn't ever affect you. You should be telling the other posters how you take the situation you are complaining about out of Carnival's hands and never have to worry about it, ever, ever, ever again.

 

Because I think it's wrong that they do that and I know that others aren't as savvy as I am which why I shared what I do. The problem is that customers should not have to watch their bill like a Hawk to keep from getting screwed over.

 

Are you the CC police who gets to dictate what others post??? :rolleyes:

Edited December 4, 2017 by Computer Nerd

[Computer Nerd]

I am not creating a problem - Carnival is by donating MY money. Gotta love blaming the consumer, huh?

 

Amen to that!

[Computer Nerd]

The average cost for a business to create and send a check in the U.S today is $5.91. Nuf said.

 

Why is that the customer's problem? If the cost of doing business for Carnival is to great a burden maybe they should just close the doors. Whatever the cost of cutting a check is shouldn't be a concern for a customer and definitely shouldn't be the reason for stealing the customer's money.

[nhsails]

Perhaps a personal visit to St. Jude's would help you. Jeez

[Computer Nerd]

Perhaps a personal visit to St. Jude's would help you. Jeez

 

Why would I visit St Judes since I'm not a child nor am I sick nor did I cause any of their illnesses??? :confused:

[lcpagejr]

I understand how some people feel that Carnival is cutting corners...and forcing something on you. But I agree with "nhsails"..... Atleast they are consistent with there Charity contributions since they also do a St Jude fundraiser on usually the last day of cruise. I would happily donate my balance under $10 to eliminate standing in the lines. And I question...How many people would actually have a credit on their SS??? Doesn't seem like it would be a big number. I wish I had that problem...lol My goal is to be under 4 digits!!

Edited December 4, 2017 by lcpagejr

[nhsails]

Computer Nerd,

Are you truly this crass, arrogant and self-absorbed or just trying to bust everyone. To whine and moan about a few bucks being donated to charity is at best pathetic.

[Retired_to_Cruise]

The charitable donation policy is clearly stated on the Carnival site. It only affects people who chose to manage their accounts with cash and/or gift cards where they can have a balance less than $10.00 at the end of the cruise. However, when they find that their approach doesn't work as well as they thought it should, they want the stated policy changed so they do not have to stand in line to complete their cash thing when it doesn't suit them at the end of the cruise. I would suggest that Carnival not sell these types of people the Cheers package because they probably would demand a refund for the number of drinks they missed the 15 limit by on any given day.

[firemanbobswife]

The average cost for a business to create and send a check in the U.S today is $5.91. Nuf said.

 

So maybe the cut off should be $5.92 instead of $10 [emoji849]. It’s still MY money. If they are making a tax deductible donation with it then write me a receipt so I can claim it.