Anyone Experience this Problem on a Royal Caribbean Website Booking?

[Johnamac123]

RCI website is accessible again via Chrome...

[Ajsteele60]

Just happened to me on a cruise I booked 1/2/18. Last night hit that button to add crown & anchor number and whammy! Suddenly lost ALL promotions. RCCL Customer Service says they are correcting it for me without any problems.

[Cauzneffct]

Happened to us today! we booked last week and went to check today and the final price jumped up by $3,000.00, even the insurance was doubled in price. We called and they apologized and asked us if we had the original amount quoted. Then said that the sale was over. We then asked for a refund and then they corrected the price. Something that I found strange when we booked the cruise was that we never received the receipt online, I had to print it out from their page. That was my only proof. Be very careful!!! at this point I don't know if it's a real website error or an attempt to fraud. Don't trust this company, print out your receipt as soon as you book.

 

Yeah, I never got a confirmation email when I originally booked but luckily had written down the booking number. I called yesterday to get the higher OBC with the current promotion and they sent a confirmation immediately.

[WhiskeyTangoFoxtrot]

Me.

 

https://boards.cruisecritic.com/showthread.php?t=2579878

[proggieus]

just wait for the fun of having your paid in full reservation completely disappear from the "my cruises" area-

 

It will also be unsearchable by reservation number, last name, and sail date.

 

which means you cant do any cruise planner activities.

 

then when you call they tell you to wait 72 hours and it "should" be back.

 

Its only happened to me 4 times in the last week and a half.

 

cruise leaves in 40 days so its not like I need to access cruise planner or anything

[S.S.Oceanlover]

They got me today. Made reservations for the shows and then went to pay my final payment which is due on Monday and the price was higher. So I guess I'll spend some of my weekend on the phone with RCI.

 

Bill

 

Sent from my SM-G935V using Forums mobile app

[S.S.Oceanlover]

Just had them send me a new invoice and not only did they reprice my cruise at today's rates but did not even give me any onboard credit.

 

Funny how it's never an error in the customer's favor

 

Bill

 

Sent from my SM-G935V using Forums mobile app

[DEL871082]

This is why I immediately transfer my booking to my travel agent, doesn't cost more and she handles the details and issues, if any. But rarely have had any using a TA

 

Sent from my K88 using Forums mobile app

 

How do you go about transferring the booking to a travel agent?

[Clarea]

How do you go about transferring the booking to a travel agent?

 

https://www.royalcaribbean.com/faq/questions/direct-booking-transfer

[netballdi]

I paid off my balance in full on 6 february. Today i receive an email invoice asking me for the balance plus an extra £160 ???

I have an emailed receipt with a nil balance from when i paid which i have emailed them to sort it out and got no response.

The phone line is expensive to call especially when they keep you on hold for ages.Does anyone have a normal phone number to call from uk rather than the expensive 0844 number ??

Thanks

[Clarea]

I paid off my balance in full on 6 february. Today i receive an email invoice asking me for the balance plus an extra £160 ???

I have an emailed receipt with a nil balance from when i paid which i have emailed them to sort it out and got no response.

The phone line is expensive to call especially when they keep you on hold for ages.Does anyone have a normal phone number to call from uk rather than the expensive 0844 number ??

Thanks

Try this, it's supposed to be free in the UK: 0800 018 2020.

Please report back if the phone number works.

[netballdi]

Thanks will give it a go !

[netballdi]

Just an update. This number worked fine from the uk, thanks !

[Clarea]

Just an update. This number worked fine from the uk, thanks !

Thanks for reporting back.:)