rabin1 Posted December 19, 2017 #1 Share Posted December 19, 2017 Hello I do mostly private tours but I did book two tours from Azamara for my upcoming cruise. I just got an email a few minutes ago from them cancelling one of my two tours. Is this normal for them and should I be worried about the other one? I am not flying all that way and spending all the money on a cruise to not be able to see and do what I want. Please let me know your thoughts Thank you Kathy Link to comment Share on other sites More sharing options...
Rare uktog Posted December 19, 2017 #2 Share Posted December 19, 2017 Hello I do mostly private tours but I did book two tours from Azamara for my upcoming cruise. I just got an email a few minutes ago from them cancelling one of my two tours. Is this normal for them and should I be worried about the other one? I am not flying all that way and spending all the money on a cruise to not be able to see and do what I want. Please let me know your thoughts Thank you Kathy Without knowing what your tours are hard to answer but it does happen. Get your agent to find out why the tour was cancelled if you are really concerned. Maybe a replacement will be offered in due course. That said, Cruising is never the way to go if a land based sight was an absolute essential. So much can happen to change ports etc. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
rabin1 Posted December 19, 2017 Author #3 Share Posted December 19, 2017 Without knowing what your tours are hard to answer but it does happen. Get your agent to find out why the tour was cancelled if you are really concerned. Maybe a replacement will be offered in due course. That said, Cruising is never the way to go if a land based sight was an absolute essential. So much can happen to change ports etc. Sent from my iPad using Forums This is the reason in the email: has been canceled due to operational reasons. Whatever that means. No alternate just refund Thanks Kathy Link to comment Share on other sites More sharing options...
Rare uktog Posted December 19, 2017 #4 Share Posted December 19, 2017 This is the reason in the email: has been canceled due to operational reasons. Whatever that means. No alternate just refund Thanks Kathy This can mean there is an issue with supplier all the way through to the ship is not stopping in that port. It’s the standard cancellation email. You need to get your agent to find out more. Most likely it’s an issue with the supplier or feedback from previous guests. You can then work out what your replacement plans are. Maybe there will be one from the ship maybe not, but not knowing where or what it’s hard to say Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
dolllover Posted December 19, 2017 #5 Share Posted December 19, 2017 Can you tell us what excursion was canceled. Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted December 19, 2017 #6 Share Posted December 19, 2017 Why not try an independent tour operator? Viator has a ton of options and everything we've booked with them in Europe has been really well done. There are many others to try too. Link to comment Share on other sites More sharing options...
rabin1 Posted December 19, 2017 Author #7 Share Posted December 19, 2017 (edited) The tour that was cancelled is in Cyprus. They still have others but not the one I wanted and paid for. The only reason I booked the ships tour in the first place is we are only going to be in port from 12 to 6. I could not find any tours that were those times which I tried before booking the ships tour. No one has a tour those times no one except Azamara.........grrrrrrrrrrrrrr. Plus my TA was a little upset that no one from Azamara informed him only me. Kathy Edited December 19, 2017 by rabin1 Link to comment Share on other sites More sharing options...
tgg Posted December 23, 2017 #8 Share Posted December 23, 2017 The tour that was cancelled is in Cyprus. They still have others but not the one I wanted and paid for. The only reason I booked the ships tour in the first place is we are only going to be in port from 12 to 6. I could not find any tours that were those times which I tried before booking the ships tour. No one has a tour those times no one except Azamara.........grrrrrrrrrrrrrr. Plus my TA was a little upset that no one from Azamara informed him only me. Kathy You might want to look at toursbylocals.com. We've used them many times and our guides have been outstanding. Unlike Viator, these are private tours. Your guide will customize any itinerary to suit your specific needs. Take a look at their website and you may be pleasantly surprised at how easy this will be for you. If you have concerns about cost, you might find a few people on your roll call who would like to share the day with you. Link to comment Share on other sites More sharing options...
rabin1 Posted December 23, 2017 Author #9 Share Posted December 23, 2017 You might want to look at toursbylocals.com. We've used them many times and our guides have been outstanding. Unlike Viator, these are private tours. Your guide will customize any itinerary to suit your specific needs. Take a look at their website and you may be pleasantly surprised at how easy this will be for you. If you have concerns about cost, you might find a few people on your roll call who would like to share the day with you. Thank you I thought of that but did not know of anyone that had used them. I decided to pick another one of the ships tours. I am nervous with only being in port 6 hours and I know if a ship sponsored tour is late they don't sail. Thank you everyone else as well for your help and kindness Kathy Link to comment Share on other sites More sharing options...
ellbon Posted December 23, 2017 #10 Share Posted December 23, 2017 I love tours by locals. Mainly used in Asia. But one guidecwas so good went back to him round two in Bali. Not familiar with your port of call but agree with Ann about the reasons, I had the email be also found out on board. Mainky if on board he ship not selling enough, if at home I believe they de used not to work with that tour operator. Link to comment Share on other sites More sharing options...
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