What do you think would be fair?

[esm54687]

Thank you to everyone who responded to my situation. The problem has been resolved. NCL reviewed the taped conversation between my agent and them, finding the mistake was made on their part. NCL honored the quoted price and gave me the balcony plus they gave me $400 shipboard credit, $200 shore excursions credit, beverage package, and dining package and 250 minutes of wifi. I believe NCL went above and beyond and I am very thankful to them for this. I am also thankful my agent and her supervisor went to bat for me. Very pleased with the outcome.

Thank you for the update!! Glad it worked out..... but what about the issue with your TA not speaking to you after all the business you've sent their way?? What came of that?

[andy2032]

Thank you for the update!! Glad it worked out..... but what about the issue with your TA not speaking to you after all the business you've sent their way?? What came of that?

The supervisor was not sure why the agent did this. She stated that she overheard the agent arguing with NCL and couldn't make them see their mistake. Not sure if she just had it and needed a break. My agent has always been a good agent.

[LMaxwell]

Either way, it is real money.

 

Somebody always pays.

 

In this case the mistake was an arbitrary number on an upgrade. No one had to "pay" money for the mistake.