Disappointed with RC

[marg h]

We have just returned from 12 nights on Ovation of the Seas and have a further cruise booked on Explorer of the Seas in October 2018. For Ovation we were in a Grande Suite for Explorer we are in a n Owners Suite. I called RC customer service enquiring about cruise credit as we had received an email from RC advertising $300.00 credit for new bookings. Their answer was NONE. We had not booked when there was a special. Their suggestion was to cancel the booking and rebook when there was a special. This is very disappointing. Why bother to book early.... yes you have the pick of cabins however you pay higher prices and no onboard credit. Same thing happened with the Ovation booking. We have cruised with other lines previously and always receive a credit. Just disappointed with RC.

 

 

 

 

 

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[mugtech]

Did you enjoy Queenstown?

[ONECRUISER]

Unfortunately as you stated for "New Bookings" only. Sorry. Also I book 1.5-2 yrs out the day they come out, to get my aft/corner balcony cabins and usually about 75-25 by time I sail prices have gone up or down. Normally up if not sold out...

[lbjen]

As you said, you got your pick of cabins, which is worth a premium to some. If it’s not worth extra to you, wait to book until there is a special offer!