campolady Posted February 18, 2018 #1 Share Posted February 18, 2018 (edited) We recently booked a cruise and noticed that Marella were offering 100 Pounds discount - however we found that this was not available for 'Cruise Only' passengers. I emailed the TUI Directors Office just to ask exactly why 'Cabin Only' clients were penalised (we do not live in the UK so a full package is not appropriate). I received an automated reply saying that I would get a response within 14 days. 14 days came and went so I assumed that my question was being ignored. However on Friday (day 18) we heard that a TUI agent had tried to contact us by phone but had been unsuccessful so had sent us an email; the email said that they had refunded 100 Pounds to the card we booked with. We hear a lot about unhelpful Customer Service from Marella - have experienced it myself - but this was a nice surprise and the agent very helpful. Edited February 18, 2018 by campolady Link to comment Share on other sites More sharing options...
Rare dronnygirl Posted February 18, 2018 #2 Share Posted February 18, 2018 We'll done campolady, nice to hear good news for a change :) Link to comment Share on other sites More sharing options...
campolady Posted February 18, 2018 Author #3 Share Posted February 18, 2018 Just seen that they have also just put the discount code box on the 'Cruise Only' booking page so, just maybe, my email may have helped someone else. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now