Brianweb Posted February 23, 2018 #1 Share Posted February 23, 2018 Just got notified that my Atlantis Aquadventure excursion was cancelled due to operational issued. But there is still one with the same name in the cruise planner. I called Royal and they were not helpful, said it was up to me to read the description and decide if it is the same? What the heck is going on? Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
plo888 Posted February 23, 2018 #2 Share Posted February 23, 2018 Just got notified that my Atlantis Aquadventure excursion was cancelled due to operational issued. But there is still one with the same name in the cruise planner. I called Royal and they were not helpful, said it was up to me to read the description and decide if it is the same? What the heck is going on? Sent from my SM-G935V using Forums mobile app I also got notified and have been on 2 phone calls this morning regarding situation. Apparently, it was due to a change in their 3rd party for this excursion, which i find as not my concern, but thats neither here or there. I now if i want to rebook have to pay an additional $80 for my party of 4, cause i was at the time able to book during the promo discounted time period. So much for being proactive. Link to comment Share on other sites More sharing options...
FreshOffTheBoat Posted February 23, 2018 #3 Share Posted February 23, 2018 I also got notified and have been on 2 phone calls this morning regarding situation. Apparently, it was due to a change in their 3rd party for this excursion, which i find as not my concern, but thats neither here or there. I now if i want to rebook have to pay an additional $80 for my party of 4, cause i was at the time able to book during the promo discounted time period. So much for being proactive. Yeah seems like other people have reported Royal doing this on other excursions as well. Seems wrong if the tour is still posted in the cruise planner. Escalate the issue and see type of answer you get (I know it's super annoying). Link to comment Share on other sites More sharing options...
plo888 Posted February 23, 2018 #4 Share Posted February 23, 2018 Yeah seems like other people have reported Royal doing this on other excursions as well. Seems wrong if the tour is still posted in the cruise planner. Escalate the issue and see type of answer you get (I know it's super annoying). I just finished my phone call with RCL and it worked out in my favor as the total cost to re-book increased $10 for my party of 4, re-booked and was given $25 OBC. Net Net $15 savings. :cool: I hope i dont get any cancellations email on the Disney transportation. Link to comment Share on other sites More sharing options...
Rare Turtles06 Posted February 23, 2018 #5 Share Posted February 23, 2018 I hope i dont get any cancellations email on the Disney transportation. Don't know when you are sailing, but FWIW, we used RCI's transport to Disney a week ago, no problems. I believe they have "fixed" the provider issue they were having late last year. Good luck, and enjoy your cruise! (photo by turtles06) Link to comment Share on other sites More sharing options...
thewilfords Posted February 24, 2018 #6 Share Posted February 24, 2018 They cancelled some people on our 4/14 cruise as well. They actually cancelled the more expensive one that included access to the casino. Link to comment Share on other sites More sharing options...
gaylemh Posted February 24, 2018 #7 Share Posted February 24, 2018 They cancelled some people on our 4/14 cruise as well. They actually cancelled the more expensive one that included access to the casino. ???Anyone can go to the casino. Why would you need a more expensive excursion to go to the casino? Link to comment Share on other sites More sharing options...
plo888 Posted March 4, 2018 #8 Share Posted March 4, 2018 Just got notified that my Atlantis Aquadventure excursion was cancelled due to operational issued. But there is still one with the same name in the cruise planner. I called Royal and they were not helpful, said it was up to me to read the description and decide if it is the same? What the heck is going on? Sent from my SM-G935V using Forums mobile app Just wanted to post an FYI update on price change on the Atlantis Aquaventure for those on specifically 3/31 Anthem sailing. On the day I received RCL cancellation of Aquaventure, I was able to re-booked at $149 / $99 rate. Today, I noticed on cruise planner that the rate is now $119 / 79. I again, cancelled and re-booked at lower rate. Also, the Disney Transportation decreased a couple of $$. I have experienced price changes on the daily & weekly, so if you want to save some $$... Link to comment Share on other sites More sharing options...
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