lovedecruise Posted May 20, 2018 #1 Share Posted May 20, 2018 Hi, I booked a new cruise when onboard, and was allocated $200 OBC plus two perks, for my Aqua stateroom. The price for this cruise has dropped significantly and I understand I will lose both perks if I have the new fare applied to the booking. I was also told by Celebrity, that I would lose the $200 OBC I had been given, when I booked onboard. Reading through some of the previous posts on the Celebrity board, I have noted that it has been said these OBC go with the booking, (room no. still the same and sailing dates still the same), so shouldn't be taken away. Has this policy changed or have I been misinformed by Celebrity? Link to comment Share on other sites More sharing options...
Alakegirl Posted May 20, 2018 #2 Share Posted May 20, 2018 Rules vary by country. Its possible that what you were told is valid for NZ. Usually in the US that OBC you got for booking on board would stay with that booking number Link to comment Share on other sites More sharing options...
jelayne Posted May 20, 2018 #3 Share Posted May 20, 2018 Can’t speak to the rules for NZ, but I know when I booked on-board and then there was a price drop the new lower price didn’t come with the same perks so in order to get the lower price I had to give up the perks. I did however keep the OBC I received for booking on-board. Link to comment Share on other sites More sharing options...
lovedecruise Posted May 21, 2018 Author #4 Share Posted May 21, 2018 Thank you for your replies. Hearing that you kept your OBC encouraged me to ring Celebrity back and talk to someone else. They have confirmed that we DO keep the OBC that we obtained on-board. It's a shame we sometimes get conflicting advice. Link to comment Share on other sites More sharing options...
mandream Posted May 21, 2018 #5 Share Posted May 21, 2018 It's a shame we sometimes get conflicting advice. Look at the bright side. If you didn't get conflicting advice, you'd be stuck with the original answer and no OBC.;p Glad you got to the right answer in the end. Mike Link to comment Share on other sites More sharing options...
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