valleyvillage Posted August 21, 2018 #1 Share Posted August 21, 2018 Just got off the phone with the Concierge Desk, and I have to say I am impressed! I know that there have been posts indicating less than positive experiences, so I think it only fair to post about one that left me feeling good. I have some mobility issues, I'm a vegetarian, and had some reservations to make. Some were handled through email, promptly, and I wanted to double check about some of the others to see if I needed to use the Access Desk as well. They were happy to take care of all the issues. I did, indeed, feel very pampered. May all your experiences be positive ones, whenever possible! Link to comment Share on other sites More sharing options...
Got No Real Name Posted August 21, 2018 #2 Share Posted August 21, 2018 Our experiences have been in lien with yours. Link to comment Share on other sites More sharing options...
tombec1 Posted August 21, 2018 #3 Share Posted August 21, 2018 From my experience, it's hit and miss whether or not things are actually in place when you board the ship. All of my requests have been simple - mattress topper on the bed, memory foam pillows, & clean out the minibar. Be prepared to follow up and make your requests again when you make it to your stateroom. :D Link to comment Share on other sites More sharing options...
MikeBTN Posted August 21, 2018 #4 Share Posted August 21, 2018 From my experience, it's hit and miss whether or not things are actually in place when you board the ship. All of my requests have been simple - mattress topper on the bed, memory foam pillows, & clean out the minibar. Be prepared to follow up and make your requests again when you make it to your stateroom. :D Agreed. Shore-side concierge is great on the phone. Nothing is ever how I request in the room. I have a CPAP and always ask for distilled water, and always end up having to ask for it when I board. Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted August 21, 2018 #5 Share Posted August 21, 2018 Make sure to check your edocs to see that your reservations were make in accordance with your request. Link to comment Share on other sites More sharing options...
tombec1 Posted August 21, 2018 #6 Share Posted August 21, 2018 Agreed. Shore-side concierge is great on the phone. Nothing is ever how I request in the room. I have a CPAP and always ask for distilled water, and always end up having to ask for it when I board. I have a CPAP too, and the accessability desk ( accessdesk@ncl.com ) typically takes care of the distilled water. I guess you can ask the concierge too, though. ;p Link to comment Share on other sites More sharing options...
styme123 Posted August 21, 2018 #7 Share Posted August 21, 2018 Agreed. Shore-side concierge is great on the phone. Nothing is ever how I request in the room. I have a CPAP and always ask for distilled water, and always end up having to ask for it when I board. I too have a cpap and called twice to make sure we had water and the extension cords. Even getting an email saying all good. Got to ship the water was there but no extension cords. A few hours later the bring a surge protector in:( They didn't have any extension cords???? We ended up with a 50 foot big orange construction type one where the metal housing case sat on our counter all week :confused: Note to self bring my own cord next time. Link to comment Share on other sites More sharing options...
csr10236 Posted October 5, 2018 #8 Share Posted October 5, 2018 Agreed. Shore-side concierge is great on the phone. Nothing is ever how I request in the room. I have a CPAP and always ask for distilled water, and always end up having to ask for it when I board. Do they charge for distilled water? Link to comment Share on other sites More sharing options...
david_sobe Posted October 5, 2018 #9 Share Posted October 5, 2018 Just wait till you get on board :evilsmile::o Just teasing. Have a great cruise Link to comment Share on other sites More sharing options...
MikeBTN Posted October 5, 2018 #10 Share Posted October 5, 2018 Do they charge for distilled water? No. Link to comment Share on other sites More sharing options...
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