Upsell Experience

[gremlinbangles]

So today I got an offer for an upsell from an inside cabin to an oceanview for $96.00. Since our cruise is slightly more than 3 months out I was surprised. However I went on line and found out I could upgrade us to an OV for $40.00. casino rate, so obvious not a good deal but I had time on my hands and thought I would call and ask price of balcony.

 

So before I called I looked at the cost to me to upgrade was $340.00, casino rate. So knowing that I called and was told to do it would cost me $422.00. I told the rep it would cost me only 340.00 and then she agreed to 340.00 as it was a casino rate.

 

So long story short, this was definately an upsell in their favor. and I can still book myself. Needless to say I'm still in my inside room although I would have jumped on it had it been a deal.

 

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[jimbo5544]

So today I got an offer for an upsell from an inside cabin to an oceanview for $96.00. Since our cruise is slightly more than 3 months out I was surprised. However I went on line and found out I could upgrade us to an OV for $40.00. casino rate, so obvious not a good deal but I had time on my hands and thought I would call and ask price of balcony.

 

So before I called I looked at the cost to me to upgrade was $340.00, casino rate. So knowing that I called and was told to do it would cost me $422.00. I told the rep it would cost me only 340.00 and then she agreed to 340.00 as it was a casino rate.

 

So long story short, this was definately an upsell in their favor. and I can still book myself. Needless to say I'm still in my inside room although I would have jumped on it had it been a deal.

 

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Were they quoting you the upgrade based in casino rate?

 

 

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[gremlinbangles]

Were they quoting you the upgrade based in casino rate?

 

 

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After I told her my casino rate and what it was she said that was my rate to upgrade.

 

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[jimbo5544]

After I told her my casino rate and what it was she said that was my rate to upgrade.

 

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Sorry, not sure I understand, did she know you had a casino rate before she offered you the price and then match s it when you told that is what you had?

 

 

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[gremlinbangles]

Sorry if I'm not clear. She apparently did not know I had a casino rate. When I told her she match the casino rate.

Sorry, not sure I understand, did she know you had a casino rate before she offered you the price and then match s it when you told that is what you had?

 

 

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[jimbo5544]

Sorry if I'm not clear. She apparently did not know I had a casino rate. When I told her she match the casino rate.

 

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NP, it was probably me, thanks.

 

 

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