cruiser man 60 Posted November 26, 2018 #1 Share Posted November 26, 2018 We are having problems doing the online check in as it wants a mandatory field completion for a County but I am unable to type anything in the required box. Do you have to do online check in or can you do this at the check in desks at port? 1 Link to comment Share on other sites More sharing options...
capitalbarry Posted November 26, 2018 #2 Share Posted November 26, 2018 Having same issue for weeks, sent emails, phone calls. No response from emails, and nobody has any ideas at MSC USA to fix it, 😞 1 Link to comment Share on other sites More sharing options...
ChrisB66 Posted November 26, 2018 #3 Share Posted November 26, 2018 31 minutes ago, cruiser man 60 said: We are having problems doing the online check in as it wants a mandatory field completion for a County but I am unable to type anything in the required box. Do you have to do online check in or can you do this at the check in desks at port? I had the exact same issue so had to call them and give passport details and Address over the phone to check in. 1 Link to comment Share on other sites More sharing options...
hlperez Posted November 26, 2018 #4 Share Posted November 26, 2018 If you booked with a travel agent you can give them your details over the phone and they'll do it for you. I had to do this. Link to comment Share on other sites More sharing options...
Zephyr173 Posted November 27, 2018 #5 Share Posted November 27, 2018 I found that if I type my postal code (I'm in Canada), and then enter the country, the system will fill in the street, county and city. Then I just need to enter my address (i.e. door number). Not very intuituive, but I managed to check-in. Link to comment Share on other sites More sharing options...
fly2cruises Posted November 27, 2018 #6 Share Posted November 27, 2018 OK...so I thought I would to do the web check in thing for our B2B cruises in January/February of next year. I had no problems whatsoever. When I was done, I got an on screen message stating that my e-tickets would be available at 20 days prior to departure...fine with me. Within a minute I got an email from MSC with my e-tickets attached. Go figure... 1 Link to comment Share on other sites More sharing options...
miataman19 Posted November 27, 2018 #7 Share Posted November 27, 2018 Same issue. Entered all our passport information and exited the website. Went back a couple of weeks later and noticed an error. Did the modify and it accepted, telling me my information was saved. Exited, went back a few days later, same wrong number, didn't modify it. Did this procedure 3 times, not corrected. Will call and give correct information over the phone. Hope I'm not on hold for an hour like the last time I called. 1 Link to comment Share on other sites More sharing options...
Zephyr173 Posted November 28, 2018 #8 Share Posted November 28, 2018 F2C: you will often get your tickets by email more than 20 days before sailing. I suspect that it’s a teaser, and we were happy with that twice. Perhaps the under 20 days is for forgetful persons? Link to comment Share on other sites More sharing options...
NoleFam20 Posted November 28, 2018 #9 Share Posted November 28, 2018 I had the same issue a few weeks ago...called MSC and the rep entered our passport information and address. She told me she couldn't check me in, but after talking to her we received our e-tix later that same night. 1 Link to comment Share on other sites More sharing options...
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