Norwegian's Poor Customer Service

[newmexicoNita]

A no show and a cancellation are 2 totally different things. I am thinking this isn't making much sense to the OP. It makes perfect sense to most of us. 

[Georgia_Peaches]

The maddening lesson to be learned here, by all cruisers, (unfortunately, at the OP's expense) is that one can assume nothing.  The notice received by the OP gave a number to call in the event of questions.  By reading this thread I've learned that despite my 20+ years of cruising, I might have easily done as the OP did: decide that a 5 day trip wasn't cost effective, taken what I thought was a 2-day refund and the 5-night loss and try again at a later time.  NOW I know to call the number and ask questions....even if I think I already know the answers.  Bottom line...always call the number.  OP, the circumstances are unfortunate.  Despite many of the comments here, the misunderstanding could have happened to anyone.