Boarding Documents and luggage tags missing

[Javert1969]

Hi,

 

We are booked on an MSC cruise from Venice on 23rd August.

 

We are a family of 4 but booked on 2 separate bookings for 2 cabins.

 

We have put all the web checkin information for both bookings into the website about a week ago.  For one of the bookings, we received a document with all the cruise ticket and luggage tag information on Tuesday (about 5 days after we loaded the information) but this came through as a suspected spam message and we had to go right to the bottom to figure out what was there.

 

For the other booking (which is on a different email address) we don't have anything - we are not not sure whether this is simply because it hasn't been done yet or because perhaps I accidently deleted it as spam as the subject had been appended to suspected spam on the one which did get through.

 

Also, we went back into the web checkin and everything is ticket there as if it's all correct, but in the travel documents section it says they haven't been issued yet.

 

Weirdly also, if we go into the booking for which we do have the ticket, it also says that the document hasn't been issued yet even though we have an email with the documents already!

 

Should we contact them or just wait a few more days and hope it comes through?

[Beamafar]

You should contact them!  MSC UK usually issues the tickets at least 3 weeks before sailing.  We've received ours for an Aug 28th sailing (and they're all in order).