SIMMY67 Posted August 31, 2019 #1 Share Posted August 31, 2019 Recently cancelled two cruises due to brother's death. Had Princess Platinum Insurance on both. When reviewing cancellation notices, it says no cancellation fees, yet no FCC returned to account. Called Princess several times, variety of answers. Question: has anyone ever "written" to Princess and actually received an answer? Thanks for replying. Link to comment Share on other sites More sharing options...
JF - retired RRT Posted August 31, 2019 #2 Share Posted August 31, 2019 Thrak usually posts the address: he seems to have "instant recall" or a great database. Someone at Princess dropped the ball, unless your cruises were a non-refundable deposit, you should have gotten your FCDs back. 1 Link to comment Share on other sites More sharing options...
tailspintom Posted August 31, 2019 #3 Share Posted August 31, 2019 I had occasion to cancel late and Princess was good enough to restore the FCC. Otherwise, it would have been returned as a payment from the insurer. I called the Princess Customer Service number. Link to comment Share on other sites More sharing options...
SIMMY67 Posted August 31, 2019 Author #4 Share Posted August 31, 2019 Thanks for your replies. Wasn't non refundable deposits. I'll wait for Thrak and if don't hear by Tuesday will try Customer Service. Total of $400.00. would like it back as FCC!!!! Link to comment Share on other sites More sharing options...
Steelers36 Posted August 31, 2019 #5 Share Posted August 31, 2019 The Customer Relations email address is pretty simple: customerrelations@princess.com. But I would speak to an CSR first at the regular number and they may be able to help you directly, or sometimes they reach out to CR on your behalf and get an answer right then and there. Good luck. Link to comment Share on other sites More sharing options...
Steelers36 Posted August 31, 2019 #6 Share Posted August 31, 2019 37 minutes ago, SIMMY67 said: Thanks for your replies. Wasn't non refundable deposits. I'll wait for Thrak and if don't hear by Tuesday will try Customer Service. Total of $400.00. would like it back as FCC!!!! If they help you out, you will have FCD's returned to your Captain Circle account - not as a FCC. Link to comment Share on other sites More sharing options...
SIMMY67 Posted August 31, 2019 Author #7 Share Posted August 31, 2019 Called Princess for the fourth time regarding this issue and lucked out with awesome Angela who listened carefully and took care of the credits. Thank you Angela and Princess. And thanks to all of you who took time to read this post and answer. 2 Link to comment Share on other sites More sharing options...
Colo Cruiser Posted August 31, 2019 #8 Share Posted August 31, 2019 Awesome! And they beat Thrak to it! 😂😂 Link to comment Share on other sites More sharing options...
Steelers36 Posted August 31, 2019 #9 Share Posted August 31, 2019 18 minutes ago, SIMMY67 said: Called Princess for the fourth time regarding this issue and lucked out with awesome Angela who listened carefully and took care of the credits. Thank you Angela and Princess. And thanks to all of you who took time to read this post and answer. Well done. And what Colo said. Link to comment Share on other sites More sharing options...
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