Full Excursions

[StanandJim]

50 minutes ago, pinotlover said:

There is always the possibility that the actual tour operator lost capacity for some reason such as mechanical failure and the only substitution available was a smaller boat. So , for example, when originally booked it was a 20 person boat that due to problems a 14 passenger boat was substituted. 

 

I’ve seen this occur numerous times in the airline industry. Seen people bounced out of 1st or Business Class because of equipment change and capacity differences. Options are another flight, down grade to economy, or cancellation. 

 

Why might one not believe that boats can’t break down and not be quickly replaced, especially in some of the more remote areas? Everything in this life doesn’t have to be somebody’s fault! &@$# happens!!! The good news is the OP was given adequate time to make other arrangements.

 

Another case in point on this issue. The customer service people sitting in Miami, or a regional office, usually does not know all the small details of what occurs half way around the world. Them not knowing the details is not some world issue. I continual see people screaming at airline reps because the plane was grounded in Omaha for two hours because of weather or had a maintenance issue in Denver which caused the delay. Screaming at a rep in Dallas over something they have no control, or even knowledge, is of poor taste. My bet is that the Oceania customer service rep hasn’t a clue as to the actual problem. They only know that as of today only 14 can go on the boat and they have to deal with it!

+1, Pinotlover

 

The common consumer seldom thinks about it, but as prices veered upward following the second World War, duplication of services to avoid any possible disappointment has gradually been phased out of every equation.

 

To put it in layman's terms, universal guaranteed backup is a cost which "could possibly"  benefit  maybe 2% of clients over time and there have already been seven generations of Financial Geniuses working on minimizing  those costs.

 

Result: Reputation damage caused by last minute cancellation is recognized but it is no longer competitive to pay for backup before the fact.   Welcome to 2019.

 

 

Edited September 16, 2019 by StanandJim

[Paulchili]

5 hours ago, pinotlover said:

The good news is the OP was given adequate time to make other arrangements.

Adequate time, yes- adequate resolution/compensation, not as far as we can tell.

OP booked O Life mostly because of this particular excursion; now he is stuck with O Life that he has little use for. In other words, if he had been told that his excursion is full, he would not have chosen O Life.

Now, it is possible that the change is due to operator issues but in fact we do not know this to be the case. If the operator caused the problem, O should not hold him responsible for this and should refund him the money (in form of refundable OBC) so that he could use that money for his private tour rather than non refundable OBC that he has little use for.

Edited September 16, 2019 by Paulchili

[StanandJim]

33 minutes ago, Paulchili said:

 O should not hold him responsible for this and should refund him the money (in form of refundable OBC) so that he could use that money for his private tour rather than non refundable OBC that he has little use for.

Come the Revolution Comrade-  

These Capitalist excesses will be history!

 

[Paulchili]

1 hour ago, StanandJim said:

Come the Revolution Comrade-  

These Capitalist excesses will be history!

 

And your point re: OP’s problem is what?

[Go-Bucks!]

On 9/15/2019 at 8:21 PM, carlsbadguy said:

Does anyone know what the cancellation policy for tours is once onboard?

 

48 hrs