My Account

[Barney10]

When do on board credits appear in “My Account”? Prior to embarkation or after embarkation.

[Overhead Fred]

Go to "My Bookings" and then "Manage Payments" - your OBC should be listed there.

[Barney10]

Further research revealed on board credits will appear if you booked with HAL and not with a TA. They are reflected in my Booking Confirmation so I will ensure I take a copy with me to present to Guest Services.

[Tom O.]

23 minutes ago, Overhead Fred said:

Go to "My Bookings" and then "Manage Payments" - your OBC should be listed there.

I don't believe that will work, if you have booked through a travel agent. It will just say "Contact your Booking Agency."

Since I always book with a TA, I don't see the OBC until I see the final accounting at the end of the cruise. But there may be another way to see it that I am not aware of.

[Barney10]

4 minutes ago, Tom O. said:

I don't believe that will work, if you have booked through a travel agent. It will just say "Contact your Booking Agency."

Since I always book with a TA, I don't see the OBC until I see the final accounting at the end of the cruise. But there may be another way to see it that I am not aware of.

I would rather get it settled early in the cruise to avoid a possible hassle at the end of the cruise.

[DaveOKC]

6 minutes ago, Tom O. said:

I don't believe that will work, if you have booked through a travel agent. It will just say "Contact your Booking Agency."

Since I always book with a TA, I don't see the OBC until I see the final accounting at the end of the cruise. But there may be another way to see it that I am not aware of.

You should at least be able to see it once you are onboard - check your account on the TV (on most HAL ships) or ask for a printout at the front desk (or nearby kiosks).  It usually shows up on the first day.

Edited January 17, 2020 by DaveOKC

[Alberta Quilter]

12 minutes ago, Tom O. said:

I don't believe that will work, if you have booked through a travel agent. It will just say "Contact your Booking Agency."

Since I always book with a TA, I don't see the OBC until I see the final accounting at the end of the cruise. But there may be another way to see it that I am not aware of.

It should be on the confirmation from the TA.  My TA, the big box variety, shows both HAL OBC and their OBC plus any perks.

[Tom O.]

2 minutes ago, Alberta Quilter said:

It should be on the confirmation from the TA.  My TA, the big box variety, shows both HAL OBC and their OBC plus any perks.

Yes my TA's confirmation always has my OBC that they give me. I was just saying I know of no way to actually see it on my HAL account until I am on board.

On my next cruise I will take DaveOKC advice and check it on the TV, assuming the Zuiderdam has one of those TV's with account access.

But I will say, I have never not received my OBC that our TA has promised.

[Alberta Quilter]

20 minutes ago, Tom O. said:

Yes my TA's confirmation always has my OBC that they give me. I was just saying I know of no way to actually see it on my HAL account until I am on board.

On my next cruise I will take DaveOKC advice and check it on the TV, assuming the Zuiderdam has one of those TV's with account access.

But I will say, I have never not received my OBC that our TA has promised.

 

Ah, sorry, I misunderstood.  Yes, I always confirm the OBC onboard - even when I booked directly with HAL.

[Overhead Fred]

I have been using a PCC for my bookings and did not realize that the OBC would not show if you booked with a TA. 

[DaveOKC]

1 hour ago, Tom O. said:

Yes my TA's confirmation always has my OBC that they give me. I was just saying I know of no way to actually see it on my HAL account until I am on board.

On my next cruise I will take DaveOKC advice and check it on the TV, assuming the Zuiderdam has one of those TV's with account access.r

But I will say, I have never not received my OBC that our TA has promised.

Zuiderdam has the TV option.

[Barney10]

I believe account info is also available on the Navigator app once on-board.

[Tom O.]

12 minutes ago, Overhead Fred said:

I have been using a PCC for my bookings and did not realize that the OBC would not show if you booked with a TA. 

 

Yes, and it is not just OBC you can't see, you can't see your deposit or related items. Since it is the TA who collects the money from you, you deal with them for most financial matters. But I have never ran into a problem with this. All of this stuff appears on my receipt from my TA.

One exception is if I purchase items on the website after booking. Items such as ship's excursions, specialty dining, beverage packages, etc. can still be purchased directly from HAL. The TA is not involved in these purchases and I can see them on my HAL Itinerary page and even cancel them if I need to. I think my TA can also order these items for me, but I have never asked her to, and she doesn't seem to mind if I purchase them on my own. I have no idea if TAs make a commission on items like these. 

[Tom O.]

9 minutes ago, DaveOKC said:

Zuiderdam has the TV option.

Thanks, good to know.

6 minutes ago, Barney10 said:

I believe account info is also available on the Navigator app once on-board.

Unfortunately, I can't get the App. I won't give up on my flip phone.

[GlennaRoseGoes]

My OBC via a local TA appeared in my account under my purchases and gifts. I could see it there (with an option to cancel or “unpurchase” it) along with the internet plan I myself purchased.