Princess slow to return OBC

[Hlitner]

Not sure what has happened to the OP.  We always get our OBC refund check in about 3 weeks.  

 

Hank

[CallyCruzer]

5 hours ago, bemis12 said:

an apology and $50 actually sounds like a good way to treat customers to me.

The way to treat customers is to return their money in a timely manner -  not ten weeks.  I was told by the customer service agent that their policy was to "try" to get it out by eight weeks.  That is not acceptable.  Unless they would like to wait 8 - 10 weeks for us to pay our tab at the end of the cruise.  I don't see that happening, do you?

[bemis12]

We’re just different. When they screwed up, I would take their $50 in their apology.

 

Your preference is to create a thread to complain.

[CallyCruzer]

9 minutes ago, bemis12 said:

We’re just different. When they screwed up, I would take their $50 in their apology.

 

Your preference is to create a thread to complain.

You know, one of the reasons I usually do not comment on these boards are people like you.  I merely posted my situation with Princess  - to be informative and to let others know their policy.  As I stated, there is no reason to accept their $50 if I am not planning to cruise with them in the future.  I did accept the apology of the agent I spoke with as the policy is not of her making.  If you didn't approve of my thread  - you didn't need to read or comment.  

[PoohUnderstands]

Now I know why I NEVER have any OBC unused at the end of my cruises!!!!  Grin.

 

Pooh