The one stripe 'financial' accountant officers that man the credit desk (next to guest services) are clueless about obc

[cruiser147147]

4 hours ago, fstuff1 said:

noone from the credit desk got back to me. 😞

 

from past experience (on another ship), a 2 stripe accounting officer mans the credit desk on disembarkation morning.

so i was hoping it was the same in my cruise.

thankfully, i did not need to find out

 

fstuff1 - please email me at nolacruiser at gmailcom

 

[Sam Ting]

5 hours ago, fstuff1 said:

Update:

 

on the final night of the cruise, i went to bed at 11pm. ncl app still says i have unused obc.

i woke up at 6:30am on disembarkation day.  the ncl app says i no longer have any unused obc and the amount i owe seems correct.

 

coincidental:

i opted for email invoice for my cruise.

my email acct received the invoice email at 3am on disembarkation day.

it still says i have unused obc.

 

so sometime between 3am and 6:30am, it was corrected.

i'm betting that this was manually corrected.

if it was auto-corrected by computer, then why didnt it display the correct balance i owe from the beginning?

 

Probably had to do with your attitude about the one stripe thing.  You do realize that just part of a costume they wear and really does not mean anything official except to the company, correct?

[fstuff1]

2 hours ago, Sam Ting said:

You do realize that just part of a costume they wear and really does not mean anything official except to the company, correct?

 

wut?

[Sand and Seas]

I've had similar problems, but it went smoothly on my last couple of cruises in the last few months (Encore, Getaway & Bliss).  

I pay my DSC ahead of time before the cruise so there is one less confusing item on that final bill. 

 

I have experienced the 'non-refundable unused OBC' issue a few times before.  Yes, the Finance officer on the last day is usually very good at clearing it up.  As a last resort, I have called the NCL Customer Service post-cruise line and they fixed it before it hit my credit card.