Adamjason1 Posted June 21, 2020 #1 Share Posted June 21, 2020 We cancelled our cruise on the Marina from Barcelona May 12 , just before Oceania supposed cancelled it, and at that time, we had to choose between 50% back or a credit. We took the credit but do not want to cruise since we are vulnerable to COVID. Does anyone know when they cancelled that cruise or have any suggestions for us? Thanks! Link to comment Share on other sites More sharing options...
roger b Posted June 22, 2020 #2 Share Posted June 22, 2020 (edited) 11 hours ago, Adamjason1 said: We cancelled our cruise on the Marina from Barcelona May 12 , just before Oceania supposed cancelled it, and at that time, we had to choose between 50% back or a credit. We took the credit but do not want to cruise since we are vulnerable to COVID. Does anyone know when they cancelled that cruise or have any suggestions for us? Thanks! Hi , This cruise was cancelled on the 10th April , this below was what was sent by my T.A : This offer or a complete Refund which I now have . Hope this Helps !! In light of the current restrictions on global travel and with the safety and well-being of their guests and crew their top priority, Oceania Cruises has now confirmed that they have extended the suspension of their sailings to include the departures below: - Oceania Marina departing 13th May 2020 - Oceania Regatta departing 14th May 2020As a result of these changes, they are offering you the following: A 125% credit of the value of the cruise element of your package (excluding fees and taxes) in the form of a future cruise credit valid until 31st March 2021. Fees and taxes will be refunded via the original payment method Any flights and hotels booked through Oceania Cruises will also be included within the Future Cruise CreditIn addition, we are pleased to offer you an additional £100* towards the cost of your new cruise holiday when you use your future cruise credit. There are some excellent deals available for late 2020 and 2021 which makes now a great time to book! Edited June 22, 2020 by roger b Miss Spelling Link to comment Share on other sites More sharing options...
Adamjason1 Posted June 22, 2020 Author #3 Share Posted June 22, 2020 Thanks so much! So can I assume you were booked in this cruise? No one was given a refund? Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 22, 2020 #4 Share Posted June 22, 2020 You do not say what Country you booked in The offer may be different for North Americans or Australians Always good to include your Country in your profile JMO Link to comment Share on other sites More sharing options...
roger b Posted June 22, 2020 #5 Share Posted June 22, 2020 1 hour ago, Adamjason1 said: Thanks so much! So can I assume you were booked in this cruise? No one was given a refund? All my fellow cruisers on C.C that I know and applied for a refund got one Look at the terms and conditions of Oceania and you will see you have a choice Refund or FCC. GO back to your agent I fear he is not telling the truth !!! Link to comment Share on other sites More sharing options...
Adamjason1 Posted June 22, 2020 Author #6 Share Posted June 22, 2020 I booked directly with Oceania and am from NY, do you have an Oceania link about a full refund? Link to comment Share on other sites More sharing options...
Adamjason1 Posted June 22, 2020 Author #7 Share Posted June 22, 2020 30 minutes ago, LHT28 said: You do not say what Country you booked in The offer may be different for North Americans or Australians Always good to include your Country in your profile JMO New York, sorry Link to comment Share on other sites More sharing options...
roger b Posted June 22, 2020 #8 Share Posted June 22, 2020 2 minutes ago, Adamjason1 said: New York, sorry Look Through this Board and you will find several people that have received a refund from Oceania U.S I m sure you have not been given the right information . Link to comment Share on other sites More sharing options...
Rare LHT28 Posted June 22, 2020 #9 Share Posted June 22, 2020 28 minutes ago, Adamjason1 said: I booked directly with Oceania and am from NY, do you have an Oceania link about a full refund? You could check the Roll call for that sailing https://boards.cruisecritic.com/topic/2671973-marina-may-13-2020-wine-art-aristocrats/page/9/ I think there was a time limit on when you could request a refund but someone may know for sure Did you cancel before Oceania did? That can change things as well Good luck Welcome to Cruise Critic Link to comment Share on other sites More sharing options...
roger b Posted June 22, 2020 #10 Share Posted June 22, 2020 3 minutes ago, LHT28 said: You could check the Roll call for that sailing https://boards.cruisecritic.com/topic/2671973-marina-may-13-2020-wine-art-aristocrats/page/9/ I think there was a time limit on when you could request a refund but someone may know for sure Did you cancel before Oceania did? That can change things as well Good luck Welcome to Cruise Critic Yes you are right AdamJason might be one of the unlucky ones that cancelled in advance of the cruise being cancelled. O have been particularly hard on those people . Link to comment Share on other sites More sharing options...
Rare ORV Posted June 22, 2020 #11 Share Posted June 22, 2020 50% seems odd. I’m betting on a cancel in the penalty phase. 1 Link to comment Share on other sites More sharing options...
Rare 1985rz1 Posted June 22, 2020 #12 Share Posted June 22, 2020 32 minutes ago, ORV said: 50% seems odd. I’m betting on a cancel in the penalty phase. That was my thought, too. Cancel in penalty phase you get a reduced refund, but under the Travel Assurance option, you get 100% FCC Link to comment Share on other sites More sharing options...
Adamjason1 Posted June 22, 2020 Author #13 Share Posted June 22, 2020 3 hours ago, LHT28 said: You could check the Roll call for that sailing https://boards.cruisecritic.com/topic/2671973-marina-may-13-2020-wine-art-aristocrats/page/9/ I think there was a time limit on when you could request a refund but someone may know for sure Did you cancel before Oceania did? That can change things as well Good luck Welcome to Cruise Critic Link to comment Share on other sites More sharing options...
Adamjason1 Posted June 22, 2020 Author #14 Share Posted June 22, 2020 That’s exactly what happened, doesn’t make it right though. Link to comment Share on other sites More sharing options...
Adamjason1 Posted June 22, 2020 Author #15 Share Posted June 22, 2020 Just now, Adamjason1 said: That’s exactly what happened, doesn’t make it right though. I’m trying to fight through the credit card company... Link to comment Share on other sites More sharing options...
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