KyOh Posted August 19, 2020 #1 Share Posted August 19, 2020 Our December cruise was cancelled and we called and chose to take the cash refund. Very promptly we received a notice from American Express with a refund from Viking. However, it is $1000 short. This was the amount of our initial deposit. Has anyone else gotten their refund in two payments? I don't know if I should wait on this or call immediately. Thanks. Link to comment Share on other sites More sharing options...
Squawkman Posted August 19, 2020 #2 Share Posted August 19, 2020 (edited) 57 minutes ago, KyOh said: Our December cruise was cancelled and we called and chose to take the cash refund. Very promptly we received a notice from American Express with a refund from Viking. However, it is $1000 short. This was the amount of our initial deposit. Has anyone else gotten their refund in two payments? I don't know if I should wait on this or call immediately. Thanks. Edited August 19, 2020 by Squawkman Hit button too soon Link to comment Share on other sites More sharing options...
Squawkman Posted August 19, 2020 #3 Share Posted August 19, 2020 Was the Amex account a credit card? Was the deposit the same source? Refunded cruises I experienced were all the same credit card for deposit and final payment, and I always got it all back together. Link to comment Share on other sites More sharing options...
Virgo61 Posted August 20, 2020 #4 Share Posted August 20, 2020 We requested a cash refund of our cancelled cruise and we received the credit in 2 amounts, with the $1000 portion coming a day or two later. You should see the $1000 any day now. Link to comment Share on other sites More sharing options...
Rare Peregrina651 Posted August 20, 2020 #5 Share Posted August 20, 2020 (edited) If not contact Viking and ask what is going on. They owe you money; don't feel reticient about contacting them. Edited August 20, 2020 by Peregrina651 Link to comment Share on other sites More sharing options...
Heidi13 Posted August 20, 2020 #6 Share Posted August 20, 2020 Our refund fell through the cracks, so after a call they issued a cheque within a couple of days, which was couriered to the house. Link to comment Share on other sites More sharing options...
KyOh Posted August 20, 2020 Author #7 Share Posted August 20, 2020 (edited) The $1000 deposit credit came through today. I was impressed with how quickly the money was returned. Now I have my fingers crossed for our river cruise in April! Edited August 20, 2020 by KyOh spelling 2 Link to comment Share on other sites More sharing options...
Jjg34219 Posted August 20, 2020 #8 Share Posted August 20, 2020 We received our refund in 10 Days and it was two separate transacttions a day apart Link to comment Share on other sites More sharing options...
fudgbug Posted August 26, 2020 #9 Share Posted August 26, 2020 On 8/20/2020 at 12:47 PM, KyOh said: The $1000 deposit credit came through today. I was impressed with how quickly the money was returned. Now I have my fingers crossed for our river cruise in April! Fingers crossed here too for our river cruise in May. Link to comment Share on other sites More sharing options...
Lotusgirl22 Posted August 26, 2020 #10 Share Posted August 26, 2020 Just want to chime in that we are also pleased with Viking's responsiveness in providing a refund of our November cruise payment, especially after reading about difficulties others have had with different cruise lines. We look forward to future cruises with Viking. Link to comment Share on other sites More sharing options...
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