Princess Cruises refund

[mikey22664]

Hi

I was wondering if at 202 days and waiting is there any others in Uk still waiting for a refund this long

unfortunately I am still waiting for over £4500 and despite repeated calls to princess Uk all I get is promises of an escalation

unfortunately it seems impossible to get any further than home working customer advisers

i paid in full in April 2019 for a June 2020 cruise by debit card and have no chance of a charge back

any advise would be appreciated 

mikey

[Bloodgem]

Hi, I think you have waited long enough. It's time to talk to Citizens Advice. (https://www.citizensadvice.org.uk/about-us/northern-ireland/).

Consider making a  small claim against them (https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/deciding-whether-to-make-a-small-claim/). I can only find a link for advise for England, sorry.