FCC

[Hflors]

6 hours ago, shanni-shanni said:

My agent informed me that all the negotiation is finished and my wife and I are getting the correct FCC when HAL has a chance to update my account.

 

Tom

I hope you have that in writing or in in email just in case HAL makes snother mistake.  Good luck...

[shanni-shanni]

11 hours ago, Hflors said:

I hope you have that in writing or in in email just in case HAL makes snother mistake.  Good luck...

I have saved all the emails, including the one HAL telling me the new amount of FCC/person.

 

Learned my lesson last time.

 

Tom

[shanni-shanni]

It appears the end result of this exercise is:-

 

1. My agent and I spent close to 2 months dealing with HAL to resolve this

 

2. HAL spent 2 months as well. Lots of man-hours

 

3. I ended up with more FCC than original

 

4. Some personnel are more helpful than others in HAL

 

5. Persistence will get you somewhere

 

6. HAL would have saved everyone a lot of grief by not doing an internal audit.

 

Tom

Edited April 22, 2021 by shanni-shanni

[57redbird]

FINALLY --- after too long of a time, we got our FCCs for our cancelled Maasdam cruise of last March.  Took way too much time & a lot of back & forth but after an email from me today, I actually got a reply today telling me that our FCCs would be credited & yes, they do show on our accounts.

YAY!!!!